Adam Clark

[Adam Clark @zenarchy]

@MrOnTheRopes @NatWest_Help Try again - mine’s started working now!

[Adam Clark @zenarchy]

@NatWest_Help Both online banking and the mobile app are saying they can’t display my account at this time. I logged in to both without any problem ten minutes ago. Do I need to worry?

[Adam Clark @zenarchy]

@NatWest_Help Thanks for the quick reply Amy. App has now let me in OK, so looks like it was a temporary glitch!

[Adam Clark @zenarchy]

@BL_Publishing I keep checking your website for this year’s Christmas-themed Tales of the Weird book, but I can’t find anything.

Will there be one this year?

[Adam Clark @zenarchy]

@Sainsburys_Bank Thank you. I applied for, and was accepted for, your Nectar credit card this morning, but nothing’s come through to me by email to confirm. Should I have had something?

[Adam Clark @zenarchy]

@Sainsburys_Bank Hello. Can you confirm that your Nectar credit card can now be added to Apple Pay? I had one before, and ended up closing it because it couldn’t, but if that’s changed, I might apply again.

[Adam Clark @zenarchy]

@QPark_UK Thanks - I've just done that.

[Adam Clark @zenarchy]

@QPark_UK Hello. I need to report a missing transaction, but when I try via your app, I keep getting this message. Can you help?

[Adam Clark @zenarchy]

@Waterstones I pre ordered the signed edition of Wild by Amy Jeffs in May. I know it’s published, as Amy has posted photos of it in Waterstones shops. My order hasn’t shipped, I’ve had no contact from you to say why, and no response from your customer services. Can you help?

[Adam Clark @zenarchy]

@AppleSupport Hello. I need a new charger for my UK 2013 MacBook Air. Is this the right one? https://t.co/6Hr2Kgym6R

[Adam Clark @zenarchy]

@AvantiWestCoast Had an email today to confirm outbound and return tickets are being refunded. Thanks for all your help with this.

[Adam Clark @zenarchy]

@AvantiWestCoast Hello. I have return tickets to London Euston going out on 20/06 and returning on 22/06. Your statement says I can get a full refund on these tickets because of the strike. Can I wait until nearer the date in case it's postponed?

[Adam Clark @zenarchy]

@AvantiWestCoast OK, thanks Ross. I've done that now. Let's hope I get a more positive response - that email read like a refusal to refund...

[Adam Clark @zenarchy]

@AvantiWestCoast I sent off the form you told me to complete, uploaded the booking confirmation and requested my refund. Just had a reply from 'Rowan, Customer Resolutions Advisor' with links to your strike information page and no reference to any refund. Not impressed!

[Adam Clark @zenarchy]

@AvantiWestCoast Yep - one booking, two adults, four Advance single tickets - two on 20 June (you confirmed I'd get an evoucher refund) and two on 22 June (you confirmed I'd get a money refund). I'll upload the confirmation email with the booking reference. Thanks.

[Adam Clark @zenarchy]

@AvantiWestCoast I'm not claiming delay repay compensation. I'm claiming a for a refund on Advance tickets that I can't now use because of the strike.

[Adam Clark @zenarchy]

@AvantiWestCoast Just filling out the form now, and I can only upload one file. I have two separate PDF tickets - one for each traveller. Or would a PDF of my confirmation email from you be enough?

[Adam Clark @zenarchy]

@AvantiWestCoast OK. Thanks for your help.

[Adam Clark @zenarchy]

@AvantiWestCoast OK, thanks for that. I have two PDFs, each with one outbound and one return ticket. Can I claim refunds for both on one form, or do I have to do two separate forms, one for each outward/return ticket?

[Adam Clark @zenarchy]

@AvantiWestCoast They are Advance Single Standard Premium tickets both ways.

[Adam Clark @zenarchy]

@AvantiWestCoast Your website now says you can claim a refund “If you have tickets for travel from Tuesday 21 June to Sunday 26 June”. Our return ticket is 22 June, but our outbound ticket is 20 June. Can you confirm we can get a refund for both dates please?

[Adam Clark @zenarchy]

@AvantiWestCoast OK thanks. I'll wait till nearer the time, in case it gets called off.