Zéna

Wake up and LIVE. Happiest in the ocean. IG: zenawave

[Zéna @zenawrites]

@KarenFindlayMPS @Aman_Gosal1 @UB1UB2 @metpoliceuk @MetTaskforce You should be ASHAMED Karen. This video and your response highlight everything that’s wrong with the MPS. Never take accountability for the wrongdoing of your own. Disgusting. Perpetuates the them & us narrative even more.

[Zéna @zenawrites]

@GodsOwnJunkyard hey! Do I need to book in advance or can we just turn up on the day? For a bday so need to make sure all is ok with entrance! Thanks :)

[Zéna @zenawrites]

@Protoje During this time to get through - PLS!

[Zéna @zenawrites]

Hi @TheO2 - assuming the @SnoopDogg concert on 15 April is cancelled? Can you please provide details on how to request a refund? No info about the concert being cancelled online...thanks!

[Zéna @zenawrites]

@TicketmasterUK hi, I’ve seen on @Protoje social media that his show in London (April) is cancelled. But the show isn’t listed as cancelled in your portal. Pls advise, would like a refund.

[Zéna @zenawrites]

@KissFMUK Destiny’s Child ‘Lose my breath’

[Zéna @zenawrites]

@GodofMischief91 @courtsbritten @British_Airways Have just given it a go, thanks. Fingers crossed (though wont hold my breath).

[Zéna @zenawrites]

@courtsbritten @GodofMischief91 @British_Airways Emails arent working. I’m in exactly the same boat as you - should have booked with #Trailfinders - still no response. Been trying for nearly 6hours now.

[Zéna @zenawrites]

@DanHawkins @British_Airways I’m in exactly the same boat Dan. Its fucking ridiculous. Spend thousands on a holiday when on a standard wage and they don’t even have the decency to respond.

[Zéna @zenawrites]

@GodofMischief91 @British_Airways Lucky, glad you have had your issue resolved. I haven’t even had a response to my tweets. Honestly so disgusting.

[Zéna @zenawrites]

@ikaatieameliaa @GodofMischief91 @PatrickrussITV @British_Airways Yep same thing happened to me

[Zéna @zenawrites]

@GodofMischief91 @British_Airways Hi Bina, do you have an email address I could contact them on?

[Zéna @zenawrites]

@ikaatieameliaa @British_Airways @GodofMischief91 Its the worst customer service I’ve EVER experienced.

[Zéna @zenawrites]

@PatrickrussITV @ikaatieameliaa @British_Airways @GodofMischief91 Happy to speak also. Please DM.

[Zéna @zenawrites]

@GodofMischief91 @British_Airways The stress and bad vibe this shit has put on the entire day is the worst thing. Have been in tears best part of an hour! They don’t realise how much certain trips are needed.

[Zéna @zenawrites]

@British_Airways @CJ_Fild How hard are they trying? Cos I’ve been getting hung up on for nearly 5hrs now.

[Zéna @zenawrites]

@British_Airways @GodofMischief91 And how do we get in touch with them????????????? Ive been trying to get in touch with someone to help with my booking since your lines opened - nearly 5hrs ago. I’m so upset and annoyed you have no idea.

[Zéna @zenawrites]

@neilandthewhale @British_Airways You and me both. Nearly been 5hrs and still unable to get through.

[Zéna @zenawrites]

@British_Airways @BeechgroveDex Martin, are you actually spending time typing tweets about BEER when some of us have been trying to get responses for the last 4+hours?! PLEASE RESPOND TO MY DMs FFS

[Peter Rossiter @MrPeterRossiter]

.@British_Airways have cancelled our flights due to a strike

They sent us an email to rebook online

The site tells us to call

The phone lines tell us to go online & all calls are busy then they disconnect us

The worst customer service I’ve ever experienced!

#BritishAirways