Ewa

architect, loving travel and rock music, live shows soothe my soul, Pearl Jam always my number one healer.

[Ewa @zewka]

@Finnair all this was the staff member's or system's fault, nothing to do with us! Steeling money off customers for your issues is outrageous!

[Ewa @zewka]

WARNING @finnair are scamming! Told at bag drop that additional bag purchased online was not visible on the system. Were made to pay for the bag and told to claim back with the original receipt. Airport rep put the bag in my name (not husband's), now @Finnair refuse to pay back!

[Ewa @zewka]

@ScottBerzonsky @PearlJam Thank you 😊

[Ewa @zewka]

@pjtourkid @PearlJam Thanks, Rich ☺️

[Ewa @zewka]

@keithelder1 @TurkishAirlines @etihad @BilalEksiTHY @SHGM @ULC_GOV_PL @CASABriefing And who will compensate the ruined last week of our holiday when we were calling customer services daily (sometimes more than once!) trying to get our booked flights to change to confirmed! 'Unfortunately I can't help, my supervisor needs to confirm' keeps ringing in our ears!

[Ewa @zewka]

Absolutely appalling treatment by @TurkishAirlines who changed our flights on the 25th Oct and have not confirmed it until now. Flying tomorrow 30th Nov! 11 phone calls, messages on IG, feedback forms. The same reply each time: 'unfortunately I cannot help you, there's an issue'

[Ewa @zewka]

@keithelder1 @TurkishAirlines @etihad @BilalEksiTHY @SHGM @ULC_GOV_PL @CASABriefing Alternatively, can you please direct us to someone who can help resolve the claim and treat our case in accordance with the law?! Something @TurkishAirlines are trying to avoid/go against?

[Keith Elder @keithelder1]

@zewka @TurkishAirlines @etihad @BilalEksiTHY Turkish Airlines CEO terrible customer service treatment, can you please do something about this? @SHGM @ULC_GOV_PL @CASABriefing

[Ewa @zewka]

@TK_HelpDesk I have multiple messages from the @TK_HelpDesk that went nowhere. Feel free to contact me with a solution.

[Ewa @zewka]

@TurkishAirlines @etihad By law we are entitled to compensation for being stranded in Sydney/arriving home a day late and to recover costs for the hotel, taxis, food etc! While stranded in Sydney a day later @TurkishAirlines even admitted it on email @TurkishAirlines have denied the claim 3 times now!

[Ewa @zewka]

@TurkishAirlines @etihad Absolute disgrace! @TurkishAirlines never resolved the issue with our booking, we got denied check-in for a flight we were booked on as they did not issue the ticket! (@etihad could see the booking!) They left us stranded in Sydney! Now @TurkishAirlines refused us compensation!!!

[Ewa @zewka]

@TurkishAirlines @etihad We have all the proof of the flights we were booked on (screenshot as arriving at Sydney airport) as well as all the attempts and calls made to them to sort out our booking that @TurkishAirlines said needed to be checked/ approved by a supervisor. We landed in Warsaw a day late!

[Ewa @zewka]

@TK_HelpDesk We're now stranded in Sydney with no flight to go home! That's how @TurkishAirlines treat their customers!

[Ewa @zewka]

@TK_HelpDesk What's immediate? We've not been allowed to check in for the flight @TurkishAirlines booked us on as they haven't issued the ticket for it! @etihad said it should have taken you 2 minutes at best!

[Ewa @zewka]

@TK_HelpDesk Yes, with no solution...

[Ewa @zewka]

@TK_HelpDesk Just another update that @TurkishAirlines managed to send us feedback numbers and a few messages saying they are working on it. So no solution less than 12 hours before our "scheduled" flight! Sort it at the airport was the most recent advice!!!

[Ewa @zewka]

@kellymac14 @PearlJam 🙋‍♀️😍