zia

We must act our passion before we can feel it - JPS

[zia @ziaperti]

@TrooliFibre Really?? I knew that 18 hrs ago, but apparently not you guys which is bizzare. These “unusual” issue are happening far too often (3rd one in a month!) but I am still paying full price for this (dis)service

[zia @ziaperti]

@TrooliFibre is your line down AGAIN in the Bottisham area?
This is a daily sight now 🤬🤬🤬

[zia @ziaperti]

@TrooliFibre Speed test??? I wish I could run one…and in case you are wondering, yes I am with @TrooliFibre

[zia @ziaperti]

@TrooliFibre So @TrooliFibre what’s the verdict of this 6 hours long investigation? Your #trooliuninformative website is still showing the only update from 2pm and still no sign of service!

[zia @ziaperti]

@TrooliFibre is there a problem in the Bottisham area (again)?
2 full days without internet a couple of weeks ago, here we go again, no service, no information and unable to work!
Been putting up for weeks with lag WiFi, but complete frequent outage are just not worth paying 4!

[zia @ziaperti]

@feefyefoefum13 @TrooliFibre Oh yeah forgot about the maintenance on Friday…well giving the evidence I guess they really need that

[zia @ziaperti]

@TrooliFibre I guessed that as line went dead at 2 pm, and still is now. What customers don’t know (as usual) is what’s the issue and when it will be fixed. Pretty much like 2 weeks ago when it took 2 days! Keep apologising does not make £40/month worth pay for! #fixit4good

[zia @ziaperti]

@TrooliFibre @paulmichaeldev Thank you @TrooliFibre.
For the rest after speaking with the engineers on the ground they estimate the fault to be resolved within the hour 🤞

[zia @ziaperti]

@TrooliFibre @paulmichaeldev had a text 30min ago saying engineers are continuing with the repair, means assessment is over, as expected after more than 36 hrs. I find bizzarre that you cannot provide estimates 4 repair after almost 2 days! Failure occurs but good customer service clearly needs improvements!

[zia @ziaperti]

@TrooliFibre @paulmichaeldev @TrooliFibre cable damage aside, which is puzzling and fairly uncommon, you should become better at providing estimated time 4 repairs and a clear schedule. All you do is apologising, but no information on how long the work is and what downtime customers are still going to face!

[zia @ziaperti]

@TrooliFibre @zahidqta The fact that you are aware is not enough. I as all your other customers pay good money for a fast fibre for work and business, and it has now been more than 24hrs with NO internet! Even with the appalling Vodafone I never experience an outage like this!

[zia @ziaperti]

@SPFOEd_DofE 😱

[zia @ziaperti]

@Wise bug on the pc browser keeps showing login window over and over while trying to display a receipt. Cannot access business expenses for accounting. This is an appalling bug for a card company especially for business account! Don’t release untested software…FIX IT NOW!

[zia @ziaperti]

@Vitality_UK “unknown error occured” message on Vue cinema website when trying to use rewards codes lately. What’s happening?

[zia @ziaperti]

@Vitality_UK login doesn’t work with the app and the website member zone also down. Just fix all these bugs as paying insurance without the benefit is useless!

[zia @ziaperti]

I've #justdonated to Raising money for the 33 years old brother of a dear friend of mine who is suffering of cancer and leaving his 3 years old Autistic little girl behind.. Donate on @justgiving and help raise £5000 https://t.co/w0Too8MN6L

[zia @ziaperti]

@RevRichardColes What an actual problem! How is people going to survive for an entire day without FB WhatsApp or Insta? This is a disaster!
@governement please forget the fuel crisis, lorry driver issue, environment, brexit etc. And start focusing on the real issue! 🤦‍♂️

[zia @ziaperti]

@Gavin_human1 We will keep you in mind at the top of the list 😉 Can’t wait to be able to do this again. It’s one of the thing we miss the most and a feature that Zoom still doesn’t have 🤭

[zia @ziaperti]

@lisadurbin Glad to have been at good service 🙏🍷