Zoe Wright

[Sam Goddard @samuelgoddard]

This week at @intercom we reached a pretty impressive AI milestone in team web, generating an entirely pixel perfect Figma design from a URL copied into a single prompt, using advancements within our design system, codebase, @cursor_ai rules, and @figma MCP - let's dive in 🧵

[Zoe Wright @zoe__wright]

https://t.co/mb58OtMxEJ

[Zoe Wright @zoe__wright]

AI support is moving fast, but for leaders the hardest part is knowing where to start. The Intercom web team designed & built the web home for the new AI Agent Blueprint, a guide to launching and scaling AI in support. The team did great work bringing it to life. Link in comments

[Zoe Wright @zoe__wright]

See more here: https://t.co/WeGicvqA7d

[Zoe Wright @zoe__wright]

Today we launched the @Fin_ai Million Dollar Guarantee. It’s a bold move, and the web team matched it with a bold new landing page. I love working with this team — they take big moments like this and turn them into beautiful, thoughtful web experiences (link in comments).

[Zoe Wright @zoe__wright]

https://t.co/UaOkBs0ZFO

[Zoe Wright @zoe__wright]

You can’t fix what you can’t see. What would your real CSAT would be if you got 100% of responses back? @intercom has built CX Score - an AI-powered metric that measures every conversation in realtime. So you can get insight from every conversation. Learn more - link in replies.

[Zoe Wright @zoe__wright]

@mishafrolov Would love to know what tools you use, ty!

[Zoe Wright @zoe__wright]

@ermanmalak @shkliarau Thanks! On mobile it works a little different but you can still see the AI engine animations if you click on learn more in that section

[Zoe Wright @zoe__wright]

@ermanmalak @shkliarau Here you go! https://t.co/Rxf2sMVE9U

[Fedor Shkliarau @shkliarau]

"Customer support isn't really rocket science"

Intercom: well, actually...

[Zoe Wright @zoe__wright]

Today @intercom launched Fin 2, and the web team launched our Fin 2 web page. Full of detail, we talk about what Fin 2 can do for CS teams & the results they’re seeing. I recommend a look through the AI engine section to dive deeper into how it all works.

https://t.co/Rxf2sMVE9U

[Eoghan McCabe @eoghan]

Fin 2 is here

[Zoe Wright @zoe__wright]

.@intercom ‘s beautiful new website is now live! This is the culmination of a huge amount of work from the web team – it's not just a facelift, it's a whole new direction for CS software websites. This is just the start so stay tuned. You can see it here: https://t.co/Ki3dapNnk8

[Zoe Wright @zoe__wright]

Intercom’s Off Script is now on YouTube! In this first episode, Des Traynor speaks about this new era of AI and how Intercom has reacted to it: https://t.co/1C18ZLHFKV

[Fin @fin_ai]

15 minutes to see the future of Customer Service? That's a fair swap. We're going live with some BIG news about our latest AI breakthrough on April 10th over on LinkedIn.

You could watch it later–but you’ll miss out on the live AMA with our leadership team in the comments 👀

Watching is easy, no registration required. Simply click "Attend" here https://t.co/ikmcsZpB4m and you’ll be notified when we’re live 🔴

[Zoe Wright @zoe__wright]

@elashton Yes Em! Well deserved and very happy for you

[Zoe Wright @zoe__wright]

We (@LandTechUK ) recently did some work to look at the impact of the lockdown for our users. There is a shift towards more remote working in future, but lockdown hasn't had a big impact on the site sourcing process. Find out more in our full report here: https://t.co/nmHAJ6MMKd

[LandTech @LandTechUK]

Have you met Nic? He's a product manager here at LandTech and he's got an announcement you won't want to miss.

Take the leg-work out of site sourcing and let the sites find you with LandInsight's newest feature - Ownership Alerts. Learn more here: https://t.co/hwm8I1dq9u

[Zoe Wright @zoe__wright]

So here it is - my talk from Unissu Connect: https://t.co/7bPdAL4bxs ! Thanks again for having me @unissu_global and @UKProptech . Also, do check out all the London talks - there’s some great ones. Thanks for organising @jamesdearsley and @eddie_holmes #connectspeakers #proptech