@ThreeUKSupport The credit is on the account, but for some reason they only applied £30 towards the bill while there is £40+on the balance.
And no I had to pay money to cover the rest to activate my services and told to wait until Wednesday when I call back for an update....shocking right ?
@ThreeUKSupport I was told I have to pay X amount or wait until midweek when I SHOULD CALL BACK... and check on the status even though they are aware I shouldn’t have to pay this bill....and there is no solution but to pay...it doesn’t make sense at all.
@ThreeUKSupport After extra charges we’ve finally managed to cancel and receive credit ( to cover multiple bills )
the credit balance was not used to cover the bill & instead the phone was suspended and when I called they either didn’t understand and when they did they said nothing can be done
@mike_b8_larrik @GoonerMole Ngl Sometimes I wished emery spoke Spanish. His English is rather poor & I don’t think he can fully express himself.
If speaking foreign means being in control and understanding etc so be it