akshay

Growing @RateMyServiceKE @viva_healthcare @urban_kichen

[Sokodirectory.com @sokodirectory]

Ajua acquires Rate My Service, Solidifying Leadership In African Customer Experience Market https://t.co/9s7m7hM1tz

[akshay @008Ashah]

I'm super excited that we're joining forces with @Ajua_Africa to create Africa’s largest Experience Management platform.

From Nairobi to Lagos to Cape Town, we’ll empower businesses to See, Think, Move and Win.

Read more: https://t.co/3mr5xRyjlU

[Rate My Service | part of Ajua @RateMyServiceKE]

🧠 #CustomerExperience Leaders: Want a YES from your #CFO? Then start thinking like one!

Check out this brilliant article by @ABOKROSE & @008Ashah
https://t.co/WbRPMI0bHt

#BusinessCase #CustomerSuccess #CXStrategy #ROI

[Rate My Service | part of Ajua @RateMyServiceKE]

If your CEO asked: “What customer issues did we fix in Q1 & what did it mean for our revenues?”

Could you answer?
With speed?
With evidence?
With confidence?

100+ CX leaders at the #AfricaCXConference2025 were challenged to do just that.

Here’s why: https://t.co/dnBSilNZdO

[Rate My Service | part of Ajua @RateMyServiceKE]

🔐CX x Data Privacy: A Symbiotic Relationship

How can #CX pros deliver personalised experiences while protecting #DataPrivacy? Check out our latest article for tips on building trust through transparency and data control. #CustomerExperience

https://t.co/uhTzHlPgJr

[Rate My Service | part of Ajua @RateMyServiceKE]

🌟Unlocking #CX Excellence in Financial Services

Learn how @Zamara_Ke crafted and implemented a robust customer experience strategy to stay ahead in the competitive financial services sector

https://t.co/vCJRPxCLkH

[Rate My Service | part of Ajua @RateMyServiceKE]

We're proud to contribute to @AKI_Kenya's latest issue of The Insurer. In this article we talk about why organisations need to prioritise #EXforCXSucess to drive sustainable business growth. The full publication can be read on their website.

@icx_kenya @CGathuru @008Ashah

[akshay @008Ashah]

#RejectFinanceBill2024

[Rate My Service | part of Ajua @RateMyServiceKE]

We ran an immersive poll (dataset 2)📊 for over 60 CEOs 💼 and senior leaders who attended the #ICXCEOBreakfastForum to compare their views against the #EXforCXSuccess survey (dataset 1).

[Rate My Service | part of Ajua @RateMyServiceKE]

Dive into the #ElevatingEXforCXSuccess report, where in conjunction with @icx_kenya, we unpack insights from over 300 KE respondents.

https://t.co/4CHzWzCCRd

[ICX Kenya @icx_kenya]

After unpacking the State of EX for CX Success survey report findings yesterday during our LinkedIn Live.
These actionable insights are available to you here: https://t.co/fWNw73aiaI
#ElevatingEXforCXSuccess @CGathuru @008Ashah @puritykanario

[ICX Kenya @icx_kenya]

Its D-day!
Join us as we dive into insights from the State of EX for CX Success survey carried out in collaboration with @RateMyServiceKE
Come explore these insights with #CXGurus @CGathuru @008Ashah & moderated by @puritykanario7 #ElevatingEXforCXSuccess
https://t.co/basgWLz1Sf

[ICX Kenya @icx_kenya]

An exhilarating day it has been as we unveiled the State of EX for CX Success Survey Results with Carolyne Gathuru and Akshay Shah
@CGathuru @008Ashah @RateMyServiceKE #AfricaCXConfrence2024 #ElevatingEXforCXSuccess

[akshay @008Ashah]

@icx_kenya What a 🔥 #AfricaCXConference2024!

Glad we were able to share insights on how brands can leverage employee insights to drive growth with @RateMyServiceKE #ElevatingEXforCXSuccess

[ICX Kenya @icx_kenya]

Here are the areas thet determine key metrics and alignment:
▪︎EX to CX correlation
▪︎Employee CX Perceptions
▪︎EX Emergent Areas - Culture/Leadership/ Inclusion
▪︎Employee Effort Score
▪︎Employee Net Promoter Score
▪︎Employee Satusfaction
#AfricaCXConference2024 #ElevatingEXforCXSuccess
@008Ashah
@CGathuru
@RateMyServiceKE

[ICX Kenya @icx_kenya]

Customer Data is oxygen., you cannot live without it.
#AfricaCXConference2024 #ElevatingEXforCXSuccess
@008Ashah
@CGathuru
@RateMyServiceKE

[akshay @008Ashah]

Incredible wealth of #EX and #CX knowledge at #AfricaCXConference2024 #ElevatingEXforCXSuccess
@KiruthuLucy

[ICX Kenya @icx_kenya]

🎉We are excited to Launch of the State of EX for CX Success in Kenya Survey Results with #CXGurus Carolyne Gathuru and Akshay Shah.
#AfricaCXConference2024 #ElevatingEXforCXSuccess
@008Ashah @CGathuru @RateMyServiceKE

[Rate My Service | part of Ajua @RateMyServiceKE]

Customer complaints are like #golddust if handled well. What are the top tips you can share to effectively handle #customercomplaints?

[healthcare.viva @viva_healthcare]

#UnderstandingMedications with #VivaHealthcare

#Paracetamol, provides temporary relief from mild-to-moderate pain and fever in both adults and children. It works by blocking chemical messengers in the brain that let us know when we’re in pain.