Rate My Service | part of Ajua

Our powerful experience management platform enables a deeper understanding of your customers and employees to drive business growth.

[Ajua @Ajua_Africa]

ICYMI the @Ajua_Africa x @Nendo254 Banking Webinar: The Trust Crossroads - Why Bankers Are Losing the Battle for Loyalty

[Rate My Service | part of Ajua @RateMyServiceKE]

We don't use AI to replace humans; we use AI to free humans from the data noise so they can focus on what matters: the promise of a dignified retirement for every Kenyan worker

[Rate My Service | part of Ajua @RateMyServiceKE]

and it's a wrap at the 10th @Minet_Kenya Annual Pensions Conference! The new frontier in pensions is about better prediction & intelligent governance led by empathy.

[Rate My Service | part of Ajua @RateMyServiceKE]

We discussed how #AI can act as the co-pilot in the cockpit of member experience, insights, investments and governance: AI handling the millions of rows of data and patterns, so that trustees can handle the ethics, the empathy and the decisions.

[Carolyne Gathuru @CGathuru]

Thread 🧵 Listening to the Voice of the Customer & Employee — The New Non-Negotiable for Business Growth
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In today’s hyper-transparent business world, one truth remains:
Customers & employees are speaking loudly.
Business sustainability depends on listening
#CX&EXListening

[Rate My Service | part of Ajua @RateMyServiceKE]

Representing at the ICX #SEAwards2025 @Ajua_Africa

[Sokodirectory.com @sokodirectory]

Ajua acquires Rate My Service, Solidifying Leadership In African Customer Experience Market https://t.co/9s7m7hM1tz

[akshay @008Ashah]

I'm super excited that we're joining forces with @Ajua_Africa to create Africa’s largest Experience Management platform.

From Nairobi to Lagos to Cape Town, we’ll empower businesses to See, Think, Move and Win.

Read more: https://t.co/3mr5xRyjlU

[Rate My Service | part of Ajua @RateMyServiceKE]

In Africa 🌍, where WhatsApp is the dominant communication channel, insurers can no longer afford to deliver slow, manual service.

🤖 Discover how leading insurers are reimagining hashtag#CX in a digital-first world. 👉 Read the full article: https://t.co/fpC0RQ4iLA

[Rate My Service | part of Ajua @RateMyServiceKE]

☔ Is your insurance #CX stuck in the 90s?

📲 Imagine filing a claim on WhatsApp — photos sent, adjuster assigned, appointment booked — all before you've even left the scene. That’s not the future. That’s now!

[Rate My Service | part of Ajua @RateMyServiceKE]

✨ If you’re serious about turning CX from an “initiative” into an unstoppable mindset across your whole organisation then you need to read this 👇🏾 https://t.co/ZHVYFj82J3

#CustomerExperience #CXLeadership #OrganizationalExcellence #CXStrategy #Leadership #CustomerCentricity

[Rate My Service | part of Ajua @RateMyServiceKE]

Our recent CX maturity survey revealed that org complexity is the #1 challenge for #CX teams.

And it’s never going away! 🧵

[Rate My Service | part of Ajua @RateMyServiceKE]

Understand why as #CXleaders, 🫵🏾 you need to:
✅ Connect the teams: build a shared language for customer success!
✅ Connect the metrics: make customer outcomes everyone’s business!
✅ Connect the data: shape the tech stack before it shapes the customer journey!

[Rate My Service | part of Ajua @RateMyServiceKE]

This #PXWeek, let’s remember that patient experience isn't a "nice-to-have." It’s the backbone of better healthcare outcomes. Let’s make every step of the journey worthy of that trust.

[Rate My Service | part of Ajua @RateMyServiceKE]

🧵 Thread: Why trust is the foundation of patient experience in healthcare 🏥🇰🇪

https://t.co/RpwAHtb7iQ

Thanks to @JamesMuiruri_M for his insights.

#PatientExperience #KenyaHealthcare #Leadership #PXWeek

[Rate My Service | part of Ajua @RateMyServiceKE]

But trust is fragile. It must be earned, nurtured, and protected. Every interaction counts, and every system should be designed with empathy at its core.