@EnyelSequeira We publish the results that customers get with our speed test on our website.
Some examples:
Beijing: https://t.co/pYSuYLUR0k
Chengdu: https://t.co/EItNOdAKaD
etc
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https://t.co/iZ4xLL1QG3
@omengel_ About 5 minutes total. The prompt for this video was very short and only my 3rd video. (The previous two being unrelated to 12VPX).
The nice thing is that you tell it to make edits. E.g. "same video but with a caucasian person speaking German".
Need the absolute best VPN for China? Look no further. 12VPX has been providing rock-solid connections since 2009. Sign up today and enjoy an open Internet: https://t.co/iZ4xLL1iQv
Customer asks to cancel his account. Sure! Done. No hassle, no questions.
I proceed to additionally offer him a refund for the current period, which had started just a few days earlier.
He does not respond to this. A few days pass. Suddenly, he opens a chargeback with his bank.
Some people I'll never understand. 🤷♂️
For those who don't know why this matters:
- A refund is quick and easy for everyone involved. No paperwork, no fees, no fines. Nothing.
- A chargeback has serious consequences for both the customer and the vendor.
Customer:
- Needs to present evidence to his bank.
- Will be marked as higher risk by the payment processor, potentially causing rejection by other merchants.
Vendor:
- Needs to provide counter-evidence.
- Pays a fee/fine for processing the chargeback.
- Risks paying a higher processing fee on all their future transactions.
Innocent by-standers - yes they may be affected too:
- Both the vendor and the payment processor may start considering other customers with a similar profile as higher-risk and decline some of their payments.
So please - to make life easier for everyone - simply ask your vendor for a refund before opening a chargeback.
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The datacenter hosting our website and API servers has lost connection.
This affects your ability to use our website and refresh the server list.
This does not affect our VPX servers. They continue to run autonomously. Your existing server list will also continue to work.