Rohit

Nothing is outside,

[Rohit @171175]

Pune Marriott Attending Channel World Premier 100 #channelworldindia #IDGworld

[Rohit @171175]

@MAS Provide me a number to call in, your call centre is unable to help as they cannot access the case is provided in the email @MAS

[Rohit @171175]

@MAS while I understand that you did unauthorised transactions on my debt card, why can't your team pick up the phone and talk to me, why play cat & mouse game for almost 20 days now. Transaction done by your system, and you are blaming the bank, who knows the value of tickets?

[Rohit @171175]

@MAS @MAS I need someone on a call tomorrow morning India time after 10AM, can you get that done, by no means I can get everything in place in 4 days and travel. I hope you have someone who can come on a call and can explain.

[Rohit @171175]

@MAS @MAS for last 21 days you have created so much of confusion, tossing the case with in your company, why can't someone pick up a phone and talk. If international calling is too expensive for @MAS, give a name and number and I will call on my expense. It will save you money.

[Rohit @171175]

@MAS @MAS one debit card was charged without authorisation for multiple transactions, same amount that was refunded was charged again without approval and any info to me. I cannot fly in now 3 days, so I need my money back

[Rohit @171175]

@MAS @MAS Yes for 20 days you team was going in circles not confirming the tickets, now on 31st you want me to plan, get visa, get hotel in 4 days and fly right? Just bcos it's not your money in question??Case owner take his/her own sweet time to even write an email, twitter is better

[Rohit @171175]

@MAS @MAS your team had 21 days to tell me that ticket is valid, they did NOT. now in 4 days you want to force me to get all planning done, book expensive hotels last min. My fault is that I made a booking directly with @MAS. Do you suggest ppl should not book and fly with you?

[Rohit @171175]

@MAS I have been following up for cancellation of ticket that u did @MAS. I start follow up on 11th complaining of cancellation, refund and re charge on my card w/o any of my involvement. On 31st while I have no clue, ur team tells me get a visa, book your hotel and fly on 4th, hello

[Rohit @171175]

@MAS So without a ticket was I suppose to get a visa and hotel, & no acceptance of ur fault here @MAS.
No one wants to pick a phone and talk, what are you guys afraid off, how do you think I shld get everything in place in 4 days bcos u have my money and can decide the way you want?

[Rohit @171175]

@MAS just because his money is with you. & ur @Mas customer relation team has been going in circle regarding the compliant. & @Mas does‘ nt want to notice though in cc on email

[Rohit @171175]

@MAS @mas no u don’t understand the frustration of a customer who is being forced to use ur services, on ur terms and ur way.

[Rohit @171175]

@HDFCBank_Cares @hdfcbank_cares sent details, I should hear from someone today, already 21 days have passed and since last few days no revert, Imperia team is sleeping

[Rohit @171175]

@HDFCBank_Cares @HDFC_Bank How can I reach Imperia services head? Team below is utterly useless

[Rohit @171175]

@MAS Money is with you not the bank, why should I speak to bank

[Rohit @171175]

@mas lets stop this DM thing, My money is with you, why should I talk to my Bank

[Rohit @171175]

@MAS my money is with you, why should I talk to my bank, you made unapproved transactions and pls stop DM, let's talk here

[Rohit @171175]

let me know @MAS