Gaurav Singla

[Gaurav Singla @175dda0e1918463]

2 weeks now. My account has been on hold with no explanation. I've asked repeatedly for the actual reason and been told, every single time, "please wait, we cannot give you an answer."
I'm a 5+ year client and Rose Gold cardholder. My funds are fully visible in my account but completely inaccessible no trading, no withdrawals, no clear reason why.
If you're one of https://t.co/bl5ajrqYDB's millions of users: has this happened to you too? I'd like to know how common this actually is, because right now it feels like customers are just left in the dark with zero accountability.

[Gaurav Singla @175dda0e1918463]

2 weeks now. My account has been on hold with no explanation. I've asked repeatedly for the actual reason and been told, every single time, "please wait, we cannot give you an answer."
I'm a 5+ year client and Rose Gold cardholder. My funds are fully visible in my account but completely inaccessible — no trading, no withdrawals, no clear reason why.
If you're one of https://t.co/bl5ajrqYDB's millions of users: has this happened to you too? I'd like to know how common this actually is, because right now it feels like customers are just left in the dark with zero accountability.

[Gaurav Singla @175dda0e1918463]

@333blacksea

[Gaurav Singla @175dda0e1918463]

@kris @_CryptoReport @cryptocom @cryptocomnft @realOscarRamos1 @CoinMarketCap @coinbase @CryptoKipTweets 2 weeks now. My account has been on hold with no explanation. I've asked repeatedly for the actual reason and been told, every single time, "please wait, we cannot give you an answer."
I'm a 5+ year client and Rose Gold cardholder. My funds are fully visible in my account but completely inaccessible no trading, no withdrawals, no clear reason why.
If you're one of https://t.co/bl5ajrqYDB's millions of users: has this happened to you too? I'd like to know how common this actually is, because right now it feels like customers are just left in the dark with zero accountability.

[Gaurav Singla @175dda0e1918463]

Dear Mr. Marszalek,
I am writing directly to you as CEO because the standard support channels at https://t.co/bl5ajrqYDB have failed to resolve a serious issue, and I have received no meaningful response after 10+ days.
Background:
I am a client of over 5 years and a Rose Gold Card holder. Ten days ago, I submitted all requested documentation for an account review — my passport, bank account details, and salary slips — in full and correctly. Since then, my account has remained open but not activated, meaning I cannot trade.
What has happened since:
•I have contacted support multiple times via chat and email
•I have been told repeatedly that my account is "under review," with no reference or case number provided
•Support has explicitly confirmed, in writing, that they cannot provide any timeframe for resolution
•I have received no proactive updates, confirmations, or emails from your team at any point in this process
Impact:
During this period, I have been unable to trade or manage my holdings, which has caused me financial disadvantage due to market movements I could not act on. This is a direct consequence of my account being left in an unresolved state with no communication.
What I am requesting:
1.Immediate escalation and activation of my account
2.A clear explanation of what caused this delay
3.A response from someone with the authority to actually resolve this, not another generic support reply
I have already raised this matter publicly and am prepared to file a formal complaint with Kifid and notify De Nederlandsche Bank (DNB) regarding this account review process, given https://t.co/bl5ajrqYDB's registration and obligations in the Netherlands. I would prefer to resolve this directly and professionally with your team first.
I would appreciate a response within 48 hours.
Sincerely,

[Gaurav Singla @175dda0e1918463]

@cryptocom 10+ days waiting for account activation. Submitted ID, bank details, and salary slips as requested all documents complete. I'm a 5+ year client and Rose Gold cardholder. Support chat has now confirmed in writing: no reference number, no timeframe, no update.

My funds are sitting inaccessible with zero explanation. This is not how a regulated financial platform should treat long-term clients.

I am filing a formal complaint with the relevant Dutch regulators if this is not resolved within 48 hours. Please have someone with actual authority respond — not another scripted reply.

#CryptoCom #CryptoExchange