Roblox Support

The team behind Roblox Support is comprised of knowledgeable and skilled professionals who are passionate about gaming and helping others.

[Roblox Support @1Roblox_Support]

In addition to this, we would advise you to not log out of your account at this time. As you may not be able to log back in.

[Roblox Support @1Roblox_Support]

Hey, Everyone

#Roblox Support Here -- We are aware that various users on the platform (more specifically, mobile app) have been having troubles logging in. We want to assure you that, Roblox is aware of the problem & is currently working on a permanent solution.

[Roblox Support @1Roblox_Support]

@desouza_johann @Roblox Hey, Johann

Roblox Support Here -- Try changing the gmail you registered with. We cannot help you if you have lost your Authenticator.

[Roblox Support @1Roblox_Support]

@desouza_johann @Roblox Hey, Johann

Roblox Support Here -- Simply, send a reset-password email to the email you registered with. If there was no email, sadly, this cannot be resolved.

[Roblox Support @1Roblox_Support]

@sta4rrz Hey, Jett

Roblox Support Here -- Try disconnecting your internet & reconnecting your internet. Then, check if any VPNs are on. If it persists, re-install Roblox & then restart your computer.

[Roblox Support @1Roblox_Support]

@unbtq @Chaseroony @SharkBloxYT Hey, Zach

Roblox Support Here -- It is not our responsibility if you lose access to your account on a Third-Party cookie logging website. It is your responsibility for clicking on this link.

[Roblox Support @1Roblox_Support]

@Dominik89529623 @Roblox @AloneRelsoft Hey, Dominik

Roblox Support Here -- Try sending a recovery email with the email you registered with in the account.

[Roblox Support @1Roblox_Support]

@GagTort @Roblox Hey, Gag

Roblox Support Here -- In this case, try contacting Roblox through the Roblox support email on the website/app. Also, try double checking every category in the avatar section.

[Roblox Support @1Roblox_Support]

@lesbianiccomer @Roblox Hey, V

Roblox Support Here -- Unfortunately, if you don't have access to the email you registered with, this cannot be resolved. Because, we cannot verify you had ownership of this account.

[Roblox Support @1Roblox_Support]

@pepeupec @Roblox @BenTopkins @aevp @cbmaximillian @LRAuclair Hi, Pepe

Roblox Support Here -- This is caused by a missing file for the Roblox folder. Try uninstalling all previous versions (& the current one) and go to https://t.co/nVXkCVl6ck & re-install the previous version.

[Roblox Support @1Roblox_Support]

@brookebenson10 @Roblox Hey, Brooke

Roblox Support Here -- Unfortunately, No. As if you wanted to change the email the 2-Step Verification is sent to, it would require you to be in possession of the email/hotmail. As it would send a verification to change the email the verification is sent to.

[Roblox Support @1Roblox_Support]

@DrummondsJ19886 Hey, Johnny

Roblox Support Here -- Twitter is our most reliable communication source. Please open a support email then appeal to see if your account can be unbanned. If an email was not added, this cannot be resolved.

[Roblox Support @1Roblox_Support]

Hey, Everyone

Roblox Support Here -- We've seen that users are getting banned for unauthorized purchases from their credit card. We want to note for you to be careful with your premium subscription as you can get terminated at this time if a payment has not went through.

[Roblox Support @1Roblox_Support]

@TophatLora Hey, Lora

Roblox Support Here -- You can change your birth date from the settings tab. If it persists, try seeing if you had a 4 Digit code that needs to be entered to change it.

[Roblox Support @1Roblox_Support]

@DrummondsJ19886 @KreekCraft Hey, Johnny

Roblox Support Here -- Please DM us so we can guide you through this.

[Roblox Support @1Roblox_Support]

@24SS24SSS Hi, Nis

Roblox Support Here -- We're sorry for your substandard experience on the Roblox App/Website. If you could directly message us so that we can see your main concern with the website/app.

[Roblox Support @1Roblox_Support]

@TophatLora Hi, Lora

Roblox Support Here -- Since you've identified that it might be your age, change it. In addition to this, we will try to fix this problem to prevent other users from encountering this problem in the near future.

[Roblox Support @1Roblox_Support]

@brookebenson10 @Roblox Hi, Brooke

Roblox Support Here -- In this case, No. As we cannot verify that your child had ownership of (said) account. Therefore, there is no way to get it back unless you remember the password or get back the Gmail.

[Roblox Support @1Roblox_Support]

@pn20195 @Roblox @robloxdevrel Hey, Pn

Roblox Support Here -- This is an error containing missing files from the Roblox folder. Delete all previous version from off of your device, then reinstall Roblox.

[Roblox Support @1Roblox_Support]

@Rainwater4168 Hey, Abdul

Roblox Support Here -- If an email was attached to the sad account, send a support email to recover your password.

[Roblox Support @1Roblox_Support]

@Capdv7 Hey, Cap

Roblox Support Here -- We've seen this happen a lot since our latest update. We assure you, we're trying to fix it to the best of our ability.