@Hermesparcels need help with a parcel not delivered yesterday. Please DM me ASAP as I have raised a case for this but cannot get past your frustrating automated phone lines.
@CharlesCritch They are sending 'specialist drivers' he asked me for a code but I wasn't given one so asked me to confirm name and had it written on a piece of paper, assuming along with the other customers who are entitled to a replacement
@CharlesCritch They don't even seem like they want to help which is the worst thing, you get through to a rep who investigates and helps and then passes onto a manager who just copy/paste replies on the online chat!! Hopefully we get some clarity soon pal keep trying!!
@CharlesCritch Exactly the same thing happened to me this morning, spoke to CS who first couldn't even track it on their end and then said wait 24hours and there may be an update
@malehumangeek @Tomhanman@plon71 Minr updated yesterday and said 'on its way', I tracked it this morning and had reached Milton Keynes depot and shortly after I recurve a notification saying the item is now 'undeliverable' Cs reps are saying the same thing, wait 24/48 hours.. Complete joke
Maybe worth checking your amazon accounts now. Mine is now showing 'on its way' and I was able to reschedule the delivery date. Let's just hope it arrives!! #AmazonPS5Scam
@JenMap5 Fingers crossed for you! I did speak to a 'manager',who also said these are being processed manually like other people have been told and these are being dispatched today/tomorrow. If no updates by tomorrow I'd defo try and get on their case again :)
@psvrzest@PetrifyingPump Was yours a pre order or from amazon Thursday? My delivery driver was 6 stops away and somehow magically delivered it to a resident in my house...