2021_Positive

Positive

[2021_Positive @2021_positive]

@AerLingus I booked this PLUS package on your site, but there were no seats available and then the confirmation email noted all bags must be checked in. Called customer your service, 30min chat with no help at all, kept quoting that they understood but could not help.

[2021_Positive @2021_positive]

@AerLingus Did you read my correspondence, BA indicated that there is no note, BA actually used the wording, you (Aer Lingus) are misguiding me the customer, I even attached their exact wording. FIX IT, ONE week of tweets, calls, texts, PM's. Worst Customer Service experience of my life.

[2021_Positive @2021_positive]

@AerLingus @EamonRyan @LeoVaradkar @MichealMartinTD @orourke_darren @DuncanSmithTD I have been subjected to the most absurd & incoherent experience with Aer Lingus customer service. How this carrier is permitted to treat customers like this way warrants investigation.

[2021_Positive @2021_positive]

@AerLingus Response from BA was in my tweet, which you didn't read. They claim that you are misguiding us and no notes visible. This is a debacle. I want to cancel my flight, but I am sure Aer Lingus will honour their T&C's and refuse, but won't honour their PLUS package contents.

[2021_Positive @2021_positive]

It doesn't appear that people are trained or competent to deal with issues & errors and NO Manager or Supervisor will get on a call. Their home page has lovely staff smiling, happy and giving the impression of a competent business, not their customer service.

[2021_Positive @2021_positive]

I have been run around in circles, by both, but I purchased the PLUS package on Aer Lingus, they accepted my payment, but are not honouring their advertised package. It's over a week since a manager was to call back, one agent hung up (She said out allotted time had expired)

[2021_Positive @2021_positive]

Advertised by Aer Lingus, Money teken by Aer Lingus, Package contents not honoured by Aer Lingus. Appalling Customer Service.

[2021_Positive @2021_positive]

@AerLingus I booked this PLUS package on your site, but there were no seats available and then the confirmation email noted all bags must be checked in. Called customer your service, 30min chat with no help at all, kept quoting that they understood but could not help.

[2021_Positive @2021_positive]

Your customer service dept's have handled this appallingly and by not understanding that the PLUS package contents should be fulfilled and honored as advertised is astonishing. Can you assist in resolving this error.

[2021_Positive @2021_positive]

Aer lingus has falsely advertised a PLUS package that includes "Advance Seat Selection", that you will not honor. Acting upon your advice I contacted BA who have said there is no notation on our booking and that YOU are misguiding us (See attached).

[2021_Positive @2021_positive]

@AerLingus Hi, I have now sent 5 DM messages and multiple tweets regarding your false advertising and my unresolved query. My wife was assigned a case number on the phone with as a manager would call back within 3 days. We are still waiting after 6 days. This is appalling Customer service

[2021_Positive @2021_positive]

@AerLingus The PLUS includes Carry on board 10kg bags & advance seat selection (Tried this on BA, they wanted to charge me). I won't be checking in a 20kg, so I want to get advance seats (as advertised) carry on my 10kg bags (As advertised), without ever having to go to the check-in desk.

[2021_Positive @2021_positive]

@AerLingus I have done this 2 days ago, please check your messages.

[2021_Positive @2021_positive]

@AerLingus Hi, any update, this is day 3 trying to get this simple clarification sorted, around honoring your advertised PLUS package.

[2021_Positive @2021_positive]

@AerLingus Hi, I have private messaged your twitter account with these details.

[2021_Positive @2021_positive]

@sdublincoco I returned to my Car in Griffen Park in Lucan at 4.58pm today, but the main gate was locked, so car stuck overnight. No signage about times, no number to call, very bad show.

[2021_Positive @2021_positive]

@sdublincoco I returned to my Car in Griffen Park in Lucan at 4.58pm today, but the main gate was locked, so car stuck overnight. No signage about times, no number to call, very bad show.

[2021_Positive @2021_positive]

@Garmin @GarminFitness @GarminUK @GarminCycling Since the update 19.20 on Garmin Fenix 6 series, there is a massive battery drain noted by allot of owners. What is being done to correct this. The battery drain is now shocking. Unit is depleted in 24-26 hours.