Harsh Jaiswal

Helping businesses scale from 1 to n. Nerd. Procrastinator.

[Harsh Jaiswal @2harshjaiswal]

@romanbuildsaas Lk

[Harsh Jaiswal @2harshjaiswal]

@TrafficGGM can I drive a BS-3 bike RJ no in Gurgaon? If yes, for how long before I have to pay road tax?

[Harsh Jaiswal @2harshjaiswal]

@AlfieJCarter system

[Harsh Jaiswal @2harshjaiswal]

@AlfieJCarter Stack

[Harsh Jaiswal @2harshjaiswal]

@Arpit_coder0 AI

[Harsh Jaiswal @2harshjaiswal]

@Zephyr_hg News

[Harsh Jaiswal @2harshjaiswal]

@AdamrahmanGTM GTM

[Harsh Jaiswal @2harshjaiswal]

@IndiGo6E @IndiGo6E waiting on your reply

[Harsh Jaiswal @2harshjaiswal]

@IndiGo6E you guys cancelled a flight, 1 day before, and the link you've shared in the message for rescheduling is not working.
should i now book obscenely expensive options available for tomorrow?

@MoCA_GoI

[Harsh Jaiswal @2harshjaiswal]

@IndiGo6E One of the flight's prices have nearly tripled in last 1 hr, and i still haven't received a reply from you guys. You've sent out the first reply quickly to look good, but in reality, it seems that you're just buying time till you can say that there are no seats available anymore!

[Harsh Jaiswal @2harshjaiswal]

@IndiGo6E Shared in DM. Please tell me what should i do next

[Uttam Paswan @uttampaswan91]

A bit long thread but in short,
" @amazonIN @amazon a fake Apple Watch Ultra 2 & their support team is not responding properly, by their behavior I feel I will get no refund"
ORDER# 407-6079359-8913166
Seller Appario Retail Pvt Ltd, fulfilled by Amazon
@jagograhakjago

[Elizabeth Laraki @elizlaraki]

In 2006, I was 1 of 4 designers on Google Search.

For 20 years, every search engine has copied Google.

Now ChatGPT, Bard + Claude look like Google's offspring - "better” search engines.

But last week signaled we're on the brink of a design revolution.

ChatGPT unveiled incredible new features.

These could give us the opportunity to completely shift how we interface with AI.

Here's the full story:

–––

When I was a designer on Google Search, all major search engines looked the same – Google, Yahoo, MSN Bing.

Google was the market leader with a heavily optimized UI that supported billions of dollars in ad revenue.

Naturally, it became THE way to show search results.

Its success made it illogical for Google to consider big UI changes.

And any changes they did make were just mirrored by everyone else.

So 20 years later, we’ve only seen incremental changes to search engine UIs.

–––

Today, we have consumer-ready LLMs (Large Language Models) freshly in our hands.

As consumer products, these are in their infancy.

We’re very early in understanding their capabilities and defining how people interact with them.

These are uncharted waters.

And yet ChatGPT, Bard, Claude etc. all chose a text-based input box — just like Google’s search box — as the core interface.

Why?

The input box is simple, versatile, and familiar.

- It’s simple to understand → you type your questions into the box.

- It’s versatile → the box can handle all sorts of questions/queries.

- The paradigm is super familiar → people immediately know how to use it.

Because of this, LLMs have essentially become “a better Google.”

–––

But last week’s ChatGPT announcements thrust open the doors to new possibilities.

ChatGPT is now multi-modal — it can see, hear, and speak.

These are the recent announcements from @OpenAI :

Voice: https://t.co/hAeXxBTH9l

Photos: https://t.co/X3QbLnwT1V

The example of ChatGPT explaining how to lower a bike seat was incredible.

But, it could be so much better!

The video showed you'll have to post multiple new photos to keep adding new information and to progress the conversation.

It was still a linear conversation centered around the text box.

But what if we rethought the interface to center around the image?

What if ChatGPT supported both images AND voice simultaneously?

Could we end up with a more immersive experience?

–––

How else could interacting with LLMs mimic IRL conversations?

Could we (or the AI) pinch to zoom or rotate the image?

Could we interact in real time with video?

What new possibilities open up with context being preserved over time?

–––

There is so much energy and excitement around what AI can do.

But we are limiting the potential by assuming the conversation box is the best interface.

Right now, designers have the chance to create truly novel interactions and bust through the 20+ year old search UI paradigm.

The ideas above are just to illustrate some potential options.

But they are also intended to spark a flame.

Now is the opportunity to be creative and explore divergent UIs.

What are the craziest, coolest, most creative UI ideas we can unleash?

LFG 🚀

[Harsh Jaiswal @2harshjaiswal]

@redBus_in Your team had sent an email that a refund has been initiated but it hasn't been initiated yet. What should I do here?

[Harsh Jaiswal @2harshjaiswal]

@redBus_in it's been 6 days, and i have been following up with you folks for a refund of a cancelled bus ticket. No response from you folks yet. I'm beginning to lose trust in your brand. Awful customer support

[Harsh Jaiswal @2harshjaiswal]

@redBus_in I have recieved phone calls and email confirmation but still haven't recieved my refund. Why is this taking so long? I'm disappointed in how you folks are handling this.

[Harsh Jaiswal @2harshjaiswal]

@redBus_in It's been 6 days. The bus operator called me and told that it's cancelled. I reported the issue same day, on IVR. What is taking this long? What more information do you want to process this refund?

[Harsh Jaiswal @2harshjaiswal]

@FlipkartSellers folks, 5 of my previous orders have been auto-cancelled due to issues with ekart operations in my area. Badly affecting my user experience. Need intervention. Latest order id: OD225992458031101000, pending for delivery since 8+ days.

[CZ 🔶 BNB @cz_binance]

I am baffled that we still force people to work in an office, especially for intellectual jobs such as web3, blockchain, etc. Here are some of the pros and cons of office vs remote work. 1/9

[Tessa Davis @TessaRDavis]

The world's most valuable skill:

Communicating effectively.

Messing this up could ruin your career.

Here are 7 communication frameworks to help you sail through those difficult conversations: