37signals

Official account of the team behind Basecamp, HEY, and ONCE.

[37signals @37signals]

@AllowNegative Oh, no! Mind sending our support team an email? We'll look into it for you! [email protected] 💌

[37signals @37signals]

@rubyonrachel @basecamp Oh odd! Mind dropping us an email so we can find out some details? ✉️ [email protected]

[37signals @37signals]

The postmortem for today’s @basecamp and @heyhey outage is here, with details on the cause and the fix. We’re sorry for interrupting your work.

https://t.co/qnp3a4ySqL

[37signals @37signals]

@palewar @dhh @basecamp @heyhey You're right, Sachin. We've pushed a fix for this and going forward you should receive a pay-ahead style email. We appreciate you! 💌

[37signals @37signals]

@heyhey and @basecamp are back up and running. We will continue to monitor this closely. Sorry for the trouble and thanks for your patience, folks.

[37signals @37signals]

We're still investigating the trouble with @heyhey and now with @basecamp for some of our users. We will keep you posted here and at our Status Site: https://t.co/dUBiOXffmi. We're so sorry, folks.

[37signals @37signals]

@heyhey is currently down for some of our users. We're looking into the root cause and will keep you posted here. We're so sorry for the interruption, everyone.

[37signals @37signals]

@m_saharia We've got one in the works. Stay tuned! 😄

[37signals @37signals]

@singletary Maybe! It's one we're looking into.

[37signals @37signals]

@tonyroslund Thanks, Tony! Mind sending our support team the details? We'll be happy to look into this. What version of the app are you using? [email protected] Thanks again for your help. 💌

[37signals @37signals]

Curious about using Basecamp with your clients? Come see how it works.

Join us for a live session tomorrow at 1pm PT / 3pm CT. We'll share best practices for keeping communication clear and making client work easier — all inside of Basecamp.

Save your spot! https://t.co/Ob6yVEcMri

[37signals @37signals]

Join our team for a live look at the Basecamp 5 mobile app this Wednesday, July 29 at 1 PM Central / 2 PM Eastern. 📱 We'll share helpful tips, show off features you may have missed, and answer your questions live.

Save your spot! https://t.co/IRwrfouvTE

[37signals @37signals]

@WinnieOmondi Sure! The Pin option will be in the three dot menu like this.

[37signals @37signals]

@chrisfromthelc Sorry about that. We didn't experience this from our end, but are you still having trouble? Shoot us an email and we'll help! 💌 [email protected]

[37signals @37signals]

@dwaynebradley70 Hey Dwayne! You can find it on YouTube here: https://t.co/0EqBEpCL5Q

Hope your wife enjoys! 🐶🐱

[37signals @37signals]

Introducing Adorables — a new podcast from 37signals!

[37signals @37signals]

Basecamp 4 is working properly now. We're so sorry for the interruption today, folks.

[37signals @37signals]

Basecamp 4 is having some trouble and we're investigating the root cause. We'll keep you posted as we learn more. We're so sorry, folks.

[37signals @37signals]

@kkos Happy to help! Drop us an email - [email protected] - and we'll send over steps for the move.