@ShopifySupport@Shopify@tobi We just started using this platform and have been thoroughly impressed! However, can you advise why it is that you don't allow retailers to void transactions for cancelled trans (within the 24hr period) which would alleviate discount fees? π
@ShopifySupport Technically, Shopify should not be charging the discount fees if an order is "cancelled" within an alloted time period. Visa nor MC charge fees for a voided transaction that occurs within a day's period of 12:00-23:59. Shopify automatic payments lacks the ability to void.
@ShopifySupport This is related to an online order that was deemed "High Fraud" which we cancelled immediately. However retailers do not have a "void" option, only "refund". Most other payment processors allow for this, therefore waiving any discount fees.