@AskAllSaints Trying to order online (on phone not via app as app wouldn’t allow PayPal?) and it’s been the most frustrating experience ever…! Wouldn’t move on from the delivery page (or even let me add my address…) and now some items wanted are sold out :(( @AllSaintsLive
@coldrain_jp Put everything I wanted in the cart then realised UK not on available list of countries...😨😨 how is “spread of COVID-19” any worse here than some other countries on the list...?! 🤷🏻♀️🤷🏻♀️
@johnlewishelp Hi Amy, the issue has been resolved (I hope!) but the process just felt really unnecessarily difficult and complicated (especially in this case the issue was caused by JL in transit) - if the order wasn’t purchased on a gift card, I would have just asked for a refund.
been on the phone for almost 30mins just to request my C&C order re-delivered as it “has been lost or damaged during transit and will not be available for collection” - doesn’t feel the best use of anyone’s time??!! @johnlewishelp@JohnLewisRetail
@IKEAUKSupport HI, just DM you regarding my order - no idea how it happened but bizarrely there is an extra line of address appeared on my order confirmation (but it wasn’t there when I was placing it...!) - please ensure the driver deliver to the correct address?! Many thanks
@TheBodyShopUK When are you going to re-start the Return.Recycle.Repeat scheme please? I have accumulated quite a pile of empty containers under the dressing table...!! Many thanks 🙏🏻
@jlandpartners HI, got a Polar Bear Mug as Secret Santa gift but only to find out publicly (at a virtual team social) that it arrived completely shattered...! Emailed customer service but never really received a proper response please advise...
@beutcouk HI, we were told (via customer support but no confirmation email) that our order was meant to arrive last week but still not here. Contacted customer support but not heard back since Tuesday 1st. Please advise
@UPSHelp_UK HI, absolutely shocked to find the state of our delivery which was literally thrown over the fence and damaged our poor acer...!!! Even more infuriating the fact that I was at home and driver didn’t even bother ringing the doorbell - WHY????!!!! @UPS_UK
@TeamKnowhowUK Hi! We have ordered a washing machine and dryer for delivery - what is the best way to pass on delivery instructions to the driver please? Many thanks 🙏🏻
@MakeMyBlinds Hi! Can you advise the current lead time for the Perfect Fit Pleated blinds please? Just want to make sure it’s still “9-10 working days”. Many thanks! 🙏🏻
@BootsHelp Hi! Bought these masks yesterday but when we opened to try out one of the masks is missing a buckle. I tried to just tie them together but that makes the ear loop too short! We didn’t keep the receipt can we still get a refund in store pls?