AJS

[AJS @77ajs]

@BootsHelp Hi can you help me understand the difference between offers and promotions and how I tell the difference. Specifically in relation to this screenshot. Thank you.

[AJS @77ajs]

@marksandspencer Have you stopped offering click and collect?

[AJS @77ajs]

@mandm Can I return my item using my own courier rather than going through the returns portal which is more expensive for the same courier? Or is the extra cost a returns "charge" of some sort that customers have to pay?

[AJS @77ajs]

@British_Airways How can I get a response from you? Ive messaged. Ive tweeted but nothing. Totally unacceptable

[AJS @77ajs]

@British_Airways You were unable to resolve this for my last flight and unsurprisingly its happened again. Its seems thev48hrs things is at best misleading at worst just not true.

[AJS @77ajs]

@British_Airways I booked economy plus fares which stayed this included free seat selection 48hrs before the flight. When I access manage my bookings, it states free seat selection is available when check in opens, 24hrs before.

[AJS @77ajs]

@British_Airways despite paying for euro plus I cant select seats 48hrs before as promised by your agent yesterday on a chat. Unacceptable. Ive messaged back as instructed but no response. Woeful customer service.

[AJS @77ajs]

@British_Airways Well this is the best your app on a different device offers up...so not really much better

[AJS @77ajs]

@British_Airways Please advise how customers are supposed to manage bookings when the online offering is constantly glitching and phoning is not an option. What do we do?

[AJS @77ajs]

@British_Airways @carlthamesturbo Hey Oliver what do you suggest customers do. Your apology isn't going to help anyone manage their flight.

[AJS @77ajs]

@carlthamesturbo @British_Airways Same here - so frustrating. The website is terrible and the app is worse. If I was hiring developers and they had BA on their CV I'd show them the door.

[AJS @77ajs]

@THORPEPARK @THORPEPARK If I buy a pass today does the 3 months start the day of purchase or the day of first use? Thanks.

[AJS @77ajs]

@Gatwick_Airport I want to use the express pick up, south terminal but the website gives no information about how i pay for this? I phoned the ncp number you provide and they told me to "contact gatwick".

[AJS @77ajs]

@VirginAtlantic We cannot find where we order our "premium" meals on the "My Bookings" page please can you provide instructions. Thanks

[AJS @77ajs]

@marksandspencer Fantastic- thanks!

[AJS @77ajs]

@marksandspencer Hello. Please can you tell me is the weight of this suitcase correct?https://t.co/6wphRI2Zrd

[AJS @77ajs]

@asda_mobile Hi Asda. Can you explain the figure in the "data" area of my usage please?

[AJS @77ajs]

@NeomOrganics I can see looking at the feed that customer service is not your strong point, but any idea what your current response time is on customer reported product faults?

[AJS @77ajs]

@boohoo_cshelp I'm absolutely baffled by your sizing. Here are some size 8 womens leggings next to my child's Age 9 bottoms. Seems in the world of BooHoo a fully formed size 8 woman is a bit slimmer than a 9 year old child!!!???

[AJS @77ajs]

@cardfactoryplc I am trying to get an update on my order but your 9am-5pm live chat is closed. It's...9:13??? Please can you advise how I can get an order update? Thank you.