Bob Axley

Giving Gratitude for all of Life’s Blessings #Parkinsons #Telecom #Wine #Hockey #Music #SportsCards #Weather #Pisces

[Bob Axley @79thandSunset]

@VintageOilers Tom Bladon 😳👍

[Bob Axley @79thandSunset]

@GregOrtbach A10 | #custserv
I don’t know but credits and discounts go a long way when mistakes happen. My favs are always personal thank you cards.

[Bob Axley @79thandSunset]

@MarshaCollier Q9 | #custserv

This would not be a good idea - so no 🙄

[Bob Axley @79thandSunset]

@MarshaCollier @GregOrtbach #custserv
Best answer of the evening 😂

[Bob Axley @79thandSunset]

@MarshaCollier Q7| #custserv

You have to listen to the customer, maybe they are asking for something that everyone would find helpful. I want to be some who is easy to work with.

[Bob Axley @79thandSunset]

@Maewmb @MarshaCollier A5 | #custserv

I like to think a happy customer will come back IF they have a need. Staying in front of them is the challenge (so you can be there when the need arises)

[Bob Axley @79thandSunset]

@GregOrtbach Q4 | #custserv

I have input but ultimately the owner makes the call.

[Bob Axley @79thandSunset]

@GregOrtbach @MarshaCollier A/3 #custserv

You definitely have to consider the long term ramifications of the decision to accommodate a request.

[Bob Axley @79thandSunset]

@MarshaCollier We had a very slow sales day today. People must be distracted.

[Bob Axley @79thandSunset]

We do, always make it right. Sometimes it’s the cost of doing business.

[Greg Ortbach @GregOrtbach]

Q2 | #custserv

Do you have guidelines or policies to make special cases fairly consistent? (Example: Item arrives broken. Issue replacement, and a coupon code for $ off next purchase.)

[Bob Axley @79thandSunset]

@MarshaCollier Happy to be here, I don’t miss on purpose 😊

[Bob Axley @79thandSunset]

I always strive for satisfaction, to me that is paramount 👍
#custserv

[Marsha Collier @MarshaCollier]

Q1 | #custserv
In general, does your business go for customer satisfaction, delight, or “wow��?

[Bob Axley @79thandSunset]

@PolyesterUnis @Cardinals I run into him at the community center where we both exercise. Super nice and very engaging. He was my fav baseball player 👍

[Bob Axley @79thandSunset]

@RetroCardSnaps 👍

[Bernie Sanders @BernieSanders]

Under Trump’s “big, beautiful bill”, the top 0.1% will see their income increase by nearly $400,000 next year, while Americans making less than $51,000 will see their incomes GO DOWN.

Oligarchs are waging a war on the working class, and they are intent on winning.

[Bob Axley @79thandSunset]

Class 👍

[Indiana Fever @IndianaFever]

Caitlin Clark gifted her game-worn shoes to this young fan after tonight's win in Atlanta 🫶

[Indiana Fever @IndianaFever]

Caitlin Clark gifted her game-worn shoes to this young fan after tonight's win in Atlanta 🫶

[Don Winslow @donwinslow]

Donald Trump knows that the fake story with a great big lie behind it will always get more clicks than another story saying he lied again.

So he keeps doing it every single day.

[Bernie Sanders @BernieSanders]

Almost the entire population of Gaza is acutely malnourished and many are on the brink of starvation.

History will not forget U.S. complicity in enabling this horrific humanitarian disaster.

Congress must end funding for the Netanyahu war machine NOW.