Someone holding an account with @CentenaryBank dies. Her son obtain letters of administration and approach the Bank asking about Account details.
The branch manager becomes angry as to why the son is concerned and asks his just close the account.
@CentenaryBank is this how
I congratulate you Hon Nassolo Eugenia upon becoming our NUP Flag bearer for Lubaga South and I congratulate my party for having gone through such a tough exercise.
I do hereby rally behind you.
#Peoplepowerourpower
DAY 7 - He has called it a criminal ‘SMEAR CAMPAIGN’!!!
————
Dear Mr @dabirungi the @Airtel_Ug PR, I had actually decided to halt the campaign until the X Space tomorrow, to see what comes of it. But, reading you dismissively impute criminality of your customers’ outcries in your opinion piece today goes to show your indifference to your customers’ pains ! Instead, quite disappointingly, and for the second time, you have chosen to adopt a propaganda PR strategy of simply gaslighting and scapegoating your customers as ill-motivated smear agents!
You are not managing a political crisis sir, you are managing business concerns mostly from real customers that you can identify and verify. You can’t typically respond like a politician who scapegoats imperialists when accused of actual theft in order to run away from accountability. It is not wise for business PR. It is a disastrously misplaced PR card. Check the comments under your article itself here; are all those simply @Airtel_Ug haters on a smear campaign or mere ranting fools? For what benefit would your customers smear you!
Style up and face your customers’ concerns squarely without cutting corners in such cold tactless PR that is only serving to annoy them more.
Since you have called it a ‘smear campaign’, we are now going to continue sharing the concerns, until you are caused to see that the problems are real.