Joshua Shuttlesworth

[Joshua Shuttlesworth @7_Ps_Blog]

@united Ua1625 Chicago-Omaha flight crew needs some serious retraining and customer service coaching!

[Joshua Shuttlesworth @7_Ps_Blog]

@united United, do better!

Boarded plane. Took my seat. Hear a cat meowing. A lot.

Me: "Excuse me... Is there a cat on this flight."
Attendant: "Yes, there is."
Me: "Where?"
Agent: "In the row in front of you."
Me: "I have a severe cat allergy. Is it possible to change seats?"

[Joshua Shuttlesworth @7_Ps_Blog]

@united All i asked was to be moved to the back away from the cat. Never said anything else and it seems that was WAY too big of a lift for this flight crew.

[Joshua Shuttlesworth @7_Ps_Blog]

@united Now the flight attendants are publicly shaming me on the intercom, apologizing to the flight for the issue that was caused.... you caused the issue and then made it worse!

[Joshua Shuttlesworth @7_Ps_Blog]

@united Then it gets worse the flight attendants in their infinite wisdom called medical to assess to see if I was ok to fly delaying the flight an extra hour (and keeping me in a confined space longer with the thing im allergic to), where was that concern when I asked to switch seats.

[Joshua Shuttlesworth @7_Ps_Blog]

@united Took an hour to taxi to gate when landed and we are currentky #23 to get out of here... With this cat. 😡

[Joshua Shuttlesworth @7_Ps_Blog]

@united Lady next to me traveling with a group of students to one of the kids: "Switch seats with this lady now!"

Thank you, lady (and kid).

This flight to Omaha can't end soon enough. To make matters worse, Chicago O'Hare is undergoing massive construction on the runway.

[Joshua Shuttlesworth @7_Ps_Blog]

@united (There is no place to note allergies in the app and I alerted the first person possible when the allergic was identified)
Attendant: "Well, it is up to you to switch. I can't ask someone. If not, you will need to deplane and take the 10pm flight."

[Joshua Shuttlesworth @7_Ps_Blog]

@united (This is a full flight.)
Attendant: "Did you note your allergy on the reservation."
Me: "No...didn't know I had to. Never was asked on the app or when booking, and never had to before with any airline."

[Joshua Shuttlesworth @7_Ps_Blog]

@hopegas Can you please explain why your employees find it appropriate to throw their personal trash and work trash in my can (located on personal property)? Also you dug up my yard, threw away the seed bags in my trash can, then neglected to seed the area in my lawn you tore up!

[Joshua Shuttlesworth @7_Ps_Blog]

@hopegas

[Joshua Shuttlesworth @7_Ps_Blog]

@HiltonHonors Another 4 days with no phone call from a vacation club supervisor..... this is beyond frustrating and horrible customer service on their part!

[Joshua Shuttlesworth @7_Ps_Blog]

@HiltonGrandVac @HiltonHonors
On 01/09 I booked a package on the phone and was charged double what we agreed to (FRAUD). I've called on 3 occasions to speak with a supervisor and the only thing your underlings will do is promise a call back in 48 hours (which has yet to happen).

[Joshua Shuttlesworth @7_Ps_Blog]

@HiltonGrandVac It's been 3 days since your tweet with noone reaching out and almost two weeks since the initial error. Can a supervisor or someone with the authority to pull a recorded conversation please call me via the information I sent DM'd you.

[Joshua Shuttlesworth @7_Ps_Blog]

@HiltonGrandVac Information sent via DM

[Joshua Shuttlesworth @7_Ps_Blog]

@HiltonHonors 48 hours and still 0 response from @HiltonGrandVac getting close to two weeks in total with no response from a supervisor over there, it's beyond ridiculous!

[Joshua Shuttlesworth @7_Ps_Blog]

#wvugame

[Joshua Shuttlesworth @7_Ps_Blog]

@HiltonHonors OK, thank you for being much more responsive than the vacation club!

[Joshua Shuttlesworth @7_Ps_Blog]

@HiltonHonors Information sent

[Joshua Shuttlesworth @7_Ps_Blog]

@Delta worst customer service I've ever experienced. Domestic 1st class passengers aparently mean nothing to your customer service representatives!