@HM_Passport We have offered to pay extra, and travel anywhere needed to collect it but there doesn't appear to be anything we can do. Adult online renewals can be fast tracked, why not a 5 year olds?
@HM_Passport We have a very disappointed 5 year old. His simple online renewal application has been with you for nearly 4 weeks, and in that time there has been no movement on it whatsoever. We are supposed to be flying on Friday.
@NicolaSturgeon If the delivery companies claim that the highlands are not mainland Scotland (and therefore charge us more), qdoes that mean that we are exempt from your new "rules"?