Juanjo de la Torre

Head of Quality - Customer Success at Ledger @Ledger Global Customer Success @Ledger | Speaker | FP Developer

[Juanjo de la Torre @8a__2023]

Hello! We appreciate your feedback and would like to help resolve your issue. Please DM us with more details, and our team will be happy to assist you. Looking forward to connecting soon!"

[bitcoin terry @TerryBitcoin]

@Ledger I entered the code on my nano x wrong 3 times and so the device was reset. I tried to recover using the recovery passphrase of 24 words, but it gave "invalid passphrase", so it seems I wrote the words down out of sequence. (Continued)...

[Juanjo de la Torre @8a__2023]

@BoomerOnX @ToyourEyezs @ErikVoorhees Directly message us with your concerns or requests, and rest assured that we'll handle them immediately.

[Juanjo de la Torre @8a__2023]

We are aware that some of our users are experiencing this issue caused by a glitch in the firmware, you can resolve this issue by manually restoring your ledger networks

[Raj Sinha @rajsinha1145]

@Ledger @ledger_business @iancr @sebadault hello sir,i am user of ledger Nano S.
i swapped usdt to etherium via ledger live on eth network,however i didnt received th eth i swapped(but the usdt amount and gas fees have been deducted)
can u help me please....i am worried about my funds

[Juanjo de la Torre @8a__2023]

It’s already supported, You only have to get your device restored manually to enable you integrate the token. Send a DM or follow back for further assistance
Thanks.

[Juanjo de la Torre @8a__2023]

Hello there - this might be a sync error, could you please make sure your device is up-to-date. Can you confirm what device you’ve ?
Kindly follow back or send us a DM for further assistance.

[phoenixgate.braavos.stark @Timcampy2000]

@phantom @mbeNFT Ledger cannot connect to phantom . Kindly advise

[Juanjo de la Torre @8a__2023]

What’s your firmware version? You might need to restore your wallet manually to fix this. Send a DM or follow back for assistance.

[Sayan @sayansppan]

@Ledger Sir my Nano S plus stuck on the booting page form almost 2 Days I didn't get any help from your side after mail @Ledger_Support
How can I reset my device?

[Juanjo de la Torre @8a__2023]

@0xNazreen @ToyourEyezs @phantom Directly message us with your concerns or requests, and rest assured that we'll handle them immediately.

[Juanjo de la Torre @8a__2023]

Please detail your complaints/requests directly via dm. Please rest assured that it will be taken care of immediately.

[jenjen @nutzylutzy]

@Heelje_ @Ledger I’m unable to access my crypto since their updates
It’s all stuck on their. Ledger support is awful

[Juanjo de la Torre @8a__2023]

Hi! We've taken note of your issue and appreciate your patience. To proceed with resolution, please send a DM, and our support engineers will provide guidance.

[IronDoge @irond0ge]

@coinbase I sent xrp from my @Ledger …. Transaction completed on chain… why are you holding my xrp ransom??

[Juanjo de la Torre @8a__2023]

Hello! We appreciate your feedback and would like to help resolve your issue. Please DM us with more details, and our team will be happy to assist you. Looking forward to connecting soon!"

[ThMachinist @Derrick25223081]

@ArnaudDanree_ I was going through the process of making a hedera account and couldn't even get an account started. Let alone get it into my ledger.

[Juanjo de la Torre @8a__2023]

Hello 👋, it’s currently supported but your device needs to be manually synchronized first. Kindly send a direct message by clicking on the message box icon for immediate assistance on how to do that now.

[Rudra Samal⛺ @RudraSamal89]

@MANTRA_Chain @Ledger Wen Gen drop claim

[Juanjo de la Torre @8a__2023]

Hello there, 👋👋👋 we do apologize for the issues you’re facing, kindly send a direct message (DM) to us stating your issue we would be glad to help

[Glenn Hodl (🦍,🦍) @TheGlennHodl]

@gnarleysol I'm still waiting on pengu ledger claim fix.

[Juanjo de la Torre @8a__2023]

@mufazzalhasan @Ledger_Support Hi there! Thanks for reaching out. It’s a known issue, our team are working on a fix. In the mean time, please send a dm for further assistance. We’d be happy to help.

[Juanjo de la Torre @8a__2023]

Hello there, 👋👋👋 we do apologize for the issues you’re facing, kindly send a direct message (DM) to us stating your issue we would be glad to help

[jp3g @OutofluckC]

@Ledger_Support I can’t. It has to be phantom.

[Juanjo de la Torre @8a__2023]

Directly message us with your concerns or requests, and rest assured that we'll handle them immediately.

[AMC4Life @AMCyup]

@Ledger_Support Hi, thank you I was able to see them! I am trying to transfer out but I can’t. I tried using solflare

Do I have to wait until ledger live obtains the coin to do so? I’m confused

[Juanjo de la Torre @8a__2023]

@seanmad51714795 @Ledger Directly message us with your concerns or requests, and rest assured that we'll handle them immediately.

[Juanjo de la Torre @8a__2023]

Fixed ?

[Sigma_Rule_101 @Lone_333]

@Ledger @Ledger_Support
My transaction has been stuck since last 8 ours. i had withdraw from Ledger to exchange but its still says its pending.

[Juanjo de la Torre @8a__2023]

Directly message us with your concerns or requests, and rest assured that we'll handle them immediately.

[MG @GosZosan]

@Ledger I’m experiencing an issue with exchanging XRP in Ledger Live. The error says: ‘AmountFrom received from partner’s payload mismatch user input.’ Could you please assist me? Thank you!

[Juanjo de la Torre @8a__2023]

@soyboy_sol @Pankekkeku Hello! We appreciate your feedback and would like to help resolve your issue. Please DM us with more details, and our team will be happy to assist you. Looking forward to connecting soon!"

[Juanjo de la Torre @8a__2023]

To resolve the issue, follow our simple step-by-step guide to manually synchronize your device; send a DM or follow back for the detailed instructions.

[0xfadi.btc @CryptoniaMan]

@Ledger it's new 🥲🤔