James Gilliard

[James Gilliard @95Football]

Still waiting for @dkhos , @Uber , and @Uber_Support to properly address and rectify retaliation from a driver.

#stopretaliation #uber #ubersupport #uberCEO

[James Gilliard @95Football]

LOL @dominos -- Wanting to just refund for the #badpie after all the issues it caused in not acceptable. Funny how you only spoke up AFTER the X posts when you'd been silent on doing anything for 7 weeks... #dominos

[James Gilliard @95Football]

If you need #pizza during #MarchMadness, remember that @littlecaesars has the BOGO offer on @Uber #UberEats No issues for me during this busy event like I had with @dominos during #superbowl.

[James Gilliard @95Football]

@exxonmobil Please work with your #Naperville franchisee owner on being a better community citizen. Today's issue of a branch going into my eye because of improper landscaping maintenance is just the latest of these sorts of issues...

[James Gilliard @95Football]

Would love to hear the explanation from @verizon how providing different discounts to diffect classes of customers (plans) for the same process (autopay) is not a detriment of $60 / year or a discriminatory process...

[James Gilliard @95Football]

@Subway Your pricing is out of hand. $17 for a reg foot long and small drink? Even worse, that was with the supposed 20% off thats pushed in the ads with @RealChuckBark. In that case, just the sub would have been roughly $17! Am finding your online menus showing #9, not $17.

[James Gilliard @95Football]

90+ days and countless requests before I finally received any type of response from @AmericanAir regarding an #accessibility issue. Glad to see that they're so "on top of the ball"...

#AmericanAirlines #AmericanCS #disability

[James Gilliard @95Football]

Still waiting for response on Accessibility related issue reported to @AmericanAir almost 3 months ago. Would be nice to eventually get a proper response...

#AmericanAirlines #CustomerService #airline

[James Gilliard @95Football]

#CustomerService #airline #AACustomerService #airlinerefund #airlineCS #flying #travel @SecretaryPete

[James Gilliard @95Football]

@AmericanAir I truly hope that you address your internal structures after this fiasco... But given some of the responses I've seen from #AA in the past 4 months, I believe I have a better chance of winning the lottery than true change occurring...

#AmericanAirlines

[James Gilliard @95Football]

In almost 4 months, @AmericanAir couldn't process a proper refund under applicable regulations/laws. $ taken; $ should have been returned -- NOT trip credit.

@SecretaryPete #AmericanAirlines #CustomerService #airline

[James Gilliard @95Football]

@linedesktopcare #Refunds #RefundProcess #AmericanAirlinesRefund #RefundAbsurdity #Cashnotcredit #AmericanAirlinesCS #flying #American #CustomerService

[James Gilliard @95Football]

Still waiting for @AmericanAir to understand what a proper refund process is... When you take $, you need to refund $. Saying a flight credit is appropriate -- or later 'we can't convert credit to cash' -- is BS.

#AmericanAirlines @senatorpete @SenDuckworth
@SenatorDurbin

[James Gilliard @95Football]

@AmericanAir @SecretaryPete @SenDuckworth @SenatorDurbin @linedesktopcare And @AmericanAirlines, instead of just the canned responses (as can be seen in this thread), how about proper resolution? This has not bee properly resolved for 3+ mo...

@secretarypete
@SenDuckworth
@SenatorDurbin
@linedesktopcare
#AmericanAirlines

[James Gilliard @95Football]

Still waiting for @AmericanAir to follow proper refund policies. Extra $ taken in cash, but they want to refund as travel credit???

@secretarypete @SenDuckworth @SenatorDurbin @linedesktopcare #AmericanAirlines

[James Gilliard @95Football]

@Nicholas_MD_ @Nicholas_MD_
I have already done this and the issue is not properly resolved. @AmericanAir has had more than 3 mo to properly resolve and has not. If you are truly sorry for the inconvenience, please get refund processed to my card ASAP. #AmericanAirlines

[James Gilliard @95Football]

@american_AA @AmericanAir We'll see if there's any MEANINGFUL resolution. Your teams have been giving me lots of the same "apologize for inconvenience" without resolving the issue... @AmericanAir @secretarypete

[James Gilliard @95Football]

Still waiting for a proper refund from @AmericanAir 3 mo later. The extra cash that was taken was NOT sticky; IMO trying to say a "sticky" travel credit is OK as the "refund" is BS.

#AmericanAirlines #AA

[James Gilliard @95Football]

@linedesktopcare linedesktopcare I have sent you a DM. I look forward to hearing your plans to properly refund the $200 I'm owed.

@AmericanAir @secretaryPete #AmericanAir

[James Gilliard @95Football]

#AACustomerServies #CustomerService #Refund @SecretaryPete #PurchaseIssues #HowNotToRefund #AmericanCS #AmericanAirCS #Airline #travel