What I told 50 senior Malaysian public servants about Good to Great Public Service.
We started with the burning question: why does it matter?
Because Malaysia cannot reach high-income nation status on infrastructure alone. RMK13 and MADANI are explicit — the next frontier is the quality of governance and public service delivery.
Then I showed them what great public service actually looks like.
Four countries with four familiar problems and the four decisions that changed everything.
South Korea stopped asking senior officers to sign off on decisions junior officers could make better. Singapore decided citizen data belonged to the citizen, not the department that collected it.
Barcelona put real-time performance data in front of the officers who could act on it — and peer accountability did the rest. Hong Kong gave seven million people one number, no wrong door, no wrong department.
From those four stories we drew out five leadership behaviours — the ones that made those transformations stick and that no amount of policy reform can substitute for. We called it TRUST.
Then we turned the mirror on themselves — a live digital assessment that revealed each participant's dominant leadership behaviour and their growth edge.
We wrapped with a workshop. Not "what should Malaysia do." But "what will you do — in your ministry, on Monday."
Grateful to National Institute of Public Administration (INTAN) Malaysia for the honour of placing me in front of this calibre of audience — 6 Ambassadors, 44 Senior Directors — on the cusp of the nation's highest leadership positions.
If even 30% of what we discussed walks back into their agencies, Malaysia's journey to Top 12 in global competitiveness just got a little shorter.
The session feedback said they wanted more time. I'll take that.
#PublicService #Leadership #TRUST #Malaysia #MADANI #RMK13 #INTAN #GoodToGreat
I want to be boring in the right ways. Go to bed early. Wake up early. Eat simple foods. Save money. Exercise. Love your people. Read old books. Avoid drama. Be grateful. Boring is seriously underrated.
I’m convinced discipline is just the highest form of self-respect. It’s choosing what you want most over what you want now. It’s keeping your word. It’s an act of service to your future self.