@SkyHelpTeam Yes getting through again is a joke. An hour wait this morning. The level of customer service is so bad after being a customer for over 20 years I’m thinking it’s probably best to part ways.
@SkyHelpTeam Who proceeded to tell me he had so many nasty customers that day and what a bad day he’s been having ! I explained the situation again, he didn’t know why my bill had gone up so I said I wanted Q lite. He said his computer had crashed and he’d call me back. He didn’t
@SkyHelpTeam My bill has risen from £36 a month to £64 the cost advisor I spoke to first didn’t know why this was. I decided I wanted to switch to Q lite and the advisor transferred me to cancellations to arrange this. Spent another 45 mins on hold to then be put through to another advisor.
@StudentUniverse you say the airlines are issuing credits but we paid you not the airline. You can no longer provide the service we paid for so you shouldn’t you refund us ?
@PostOffice bought travel insurance online on Friday night. Had a message come up at the end saying there was a technical issue and they could not send my policy although payment has been taken? No email confirmation nothing?? 30 mins to get through to customer services ???
@swooneditions terrible service, damaged goods and customer service really poor. Even the replacement arrived damaged and no one from customer service getting back to me. Next call will be to the CEO.