americanair

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[americanair @AmericanAir]

@Shambolina We'd never want you walking away from this experience feeling this way. Feel free to send us a DM with your confirmation code and some additional details, and we'll gladly pass the feedback along.

[americanair @AmericanAir]

@KJ3754222938808 We're here to assist and haven't received a DM from you with your booking details to help review your reservation details. Please join us via DM with your six-letter confirmation code or 13-digit ticket number.

[americanair @AmericanAir]

@brettmkaufman We hear you, and always appreciate you reaching out with any concerns.

[americanair @AmericanAir]

@aszcragin Let's take a look at what's going on here, please meet us over in DMs with your credit info, and we'll put this under a microscope.

[americanair @AmericanAir]

@KJ3754222938808 We never want this to be your experience, and our DM doors remain open if you need any support.

[americanair @AmericanAir]

@KJ3754222938808 We're disheartened to hear you feel this way and would like to know more. Please DM your confirmation code and any further details you can provide.

[americanair @AmericanAir]

@mariphonic We want to ensure that we're following along with what you're saying. There's an order to how Upgrades Systemwide or Complimentary are processed. The specifics are mentioned here: https://t.co/nqiNdtmLAu and here: https://t.co/xIV1QGFsYl

[americanair @AmericanAir]

@Nikk_Emily That's the last thing we want to hear! Please feel free to meet us in DMs with your confirmation code, and let's discuss what happened.

[americanair @AmericanAir]

We completely understand where you're coming from, and we really appreciate you taking the time to share this with us. More than anything, we want you to know how much we value your loyalty. We know changes to benefits and fare rules can be a bit frustrating. While we can't change the policy, your feedback absolutely matters, and hope we'll have the opportunity to keep welcoming you on board for many trips to come.

[americanair @AmericanAir]

🇺🇸✈️ We’re taking the nation's 250th celebration to the skies ✈️ We are proud to be an official sponsor and partner of @America250 and support their Giving 4th campaign.

Join us in supporting our nation's heroes by donating your AAdvantage® miles to Miles for Heroes.

🔗 https://t.co/5Nqw70stKg #Giving4th #LetGoodTakeFlight

[americanair @AmericanAir]

@StaceyRawls We're sorry for the long wait. Come over to DMs and let us know how we can help.

[americanair @AmericanAir]

@patfinn45 The weather's impacting the operations, but we're committed to getting all customers to their destinations.

[americanair @AmericanAir]

@brettmkaufman We understand your concern, as we much prefer to keep you in the loop as quickly as possible. Please accept our apologies for the delay and any communication lapse that may have occurred.

[americanair @AmericanAir]

@Simonebradbury We'd love to write your name, and your suggestion, and make sure it gets into the right hands. Just to be sure, please share your confirmation code with us in DMs when you have a moment.

[americanair @AmericanAir]

@66hyenas Gotcha! We're currently reviewing the info, and we'll get back to you shortly. Thanks for hanging in there with us.

[americanair @AmericanAir]

@Pkonda20 Hi again! If possible, please circle back to s in DMs with your confirmation code, so we can make sure the right team receives these kudos!

[americanair @AmericanAir]

@cincyred5 Our sincere apologies for the delay, and we're working to get the all clear. We're following up regarding the times currently being displayed. We appreciate your continued patience.

[americanair @AmericanAir]

@ViintageSoul Apologies for the setback, we can review the details in DMs. We'll need your confirmation code to check your options.

[americanair @AmericanAir]

@ElianaPonc30450 Our Ground Team is working diligently to get things on the move again. Look out for updates from our team at the airport. We can't promise any cookies, but we'll do our best to get you on the move.

[americanair @AmericanAir]

This is the kind of story we love to see! We're so glad Kareen and Jason were able to turn a stressful situation into such a positive experience. We'll be sure to share your kind words and recognition with the appropriate team. Thanks for taking the time to spotlight their outstanding care and dedication.