ASUS Service AU

ASUS Service Australia - 1300 278 788 Mon - Fri: 9:00 am - 6:00 pm

[ASUS Service AU @ASUSServiceAU]

@ginoferraro I will follow this up with the Call Centre now, an agent will contact you shortly. ^TD

[ASUS Service AU @ASUSServiceAU]

@isaacskh You can either contact the Service Centre directly to advise them on 09 571 2418, or Direct Message back with the details. ^TD

[ASUS Service AU @ASUSServiceAU]

@longzheng The Service Centre in Port Melbourne repairs systems, not components. The RMA team when emailed will advise the address. ^TD

[ASUS Service AU @ASUSServiceAU]

@longzheng Unfortunately the Call Centre is for system RMA, not components. Also GPU RMA requires paperwork, so an email is required. ^TD

[ASUS Service AU @ASUSServiceAU]

@michaeljhoward Sorry I do not, I will need to notify the web team. You can also contact the Service Centre directly on 02 8799 3248. ^TD

[ASUS Service AU @ASUSServiceAU]

@danielgray1 Please call 1300 278 788 between 9 am and 6 pm, Monday through Friday for Technical Support. ^TD

[ASUS Service AU @ASUSServiceAU]

@PalZer0 Hi, sorry about that. Did it end in 205? Try the direct number 02 8799 3248. Multiple agents receive those calls. ^TD

[ASUS Service AU @ASUSServiceAU]

@NFSracing2 Please follow (you can unfollow once sent) and send a Direct Message with the RMA/SN and email. Do not post publicly. ^TD

[ASUS Service AU @ASUSServiceAU]

@NWGB123 That is correct, as a Repair Centre we repair the machine. For anything else we suggest you contact your reseller. ^TD

[ASUS Service AU @ASUSServiceAU]

@NWGB123 Based on the Serial Number this device has never been booked in to ASUS. I recommend booking the machine via 1300 278 788 first ^TD

[ASUS Service AU @ASUSServiceAU]

@NWGB123 Please follow and provide the RMA or Serial Numer via Direct Message (you can unfollow if you wish) so I can follow up for you. ^TD

[ASUS Service AU @ASUSServiceAU]

@PalZer0 You will need your RMA or Serial Number, and you can check the repair status here: http://t.co/E4OMlGV5Np

[ASUS Service AU @ASUSServiceAU]

@jhkang Hi, I have been advised contact has been made. Please let me know if you encounter any further issues. ^TD

[ASUS Service AU @ASUSServiceAU]

@jhkang Sorry, the Call Centre was scheduled to contact you directly to provide a resolution. I will follow this up so this happens. ^TD

[ASUS Service AU @ASUSServiceAU]

@jhkang Let me look in to this case for you. ^TD

[ASUS Service AU @ASUSServiceAU]

@jhkang Please follow this account and send a Direct Message with a Serial or RMA number so we can investigate your case. ^TD

[ASUS Service AU @ASUSServiceAU]

@stevenjohns If you are having Hardware Issues please contact 1300 278 788, Mon-Fri between 9-6 AEDT to organise a repair on your unit. ^TD

[ASUS Service AU @ASUSServiceAU]

@peter_stagg Hi Peter. Your repair is finished and collection scheduled. Depending on courier pick-up, may not be received until Monday. ^TD

[ASUS Service AU @ASUSServiceAU]

@peter_stagg Not a problem. RMA has been made and emailed, a StarTrack email will follow soon with the Consignment Label. ^TD

[ASUS Service AU @ASUSServiceAU]

@peter_stagg I can organise pickup for Monday if you can have it boxed, or another day of your choosing (Mon-Fri) betwwen 9am-5pm. ^TD