Ask Virgin Money

Customer support from the team at @VirginMoney. We're here 7am - 7pm Monday to Friday, 8am – 4pm on Saturday and 10am – 3pm on Sunday if you need us.

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@Jamesci81 Hi James, thanks for reaching out. Sorry to hear that the documents haven't been accepted. If you could send us a DM, we'll be able to point you in the right direction from there. ^MD

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@pat11669019 You're very welcome, please take care, and have a lovely day. ^JS

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@pat11669019 Thanks for confirming, this will be residual interest from your last statement date, up until the day the balance was paid off. However, you can use our Live Chat in our App, and speak to the team to see if we can refund this for you, the balance will then remain at £0 ^JS

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@Pedro_Smith Hi Peter, we're sorry to hear that you're having some issues paying a payee. Have you linked in with the Live Chat team for support, as we're unaware of any issues? Please also try to close down all Apps from running in the background and try again. ^JS

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@RonaldScrim72 Is this for our credit card? If it is, could you please delete and reinstall our App (this will remove the background data, and stop this issue)? ^JS

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@DavidRo19494324 That's a great question - both numbers can be used to reach out Credit Card experts. ^MD

[Ask Virgin Money @AskVirginMoney]

@DavidRo19494324 Sorry to hear that you weren't able to get connected - there weren't any outages and that line should be working as normal. Alternatively, you can call the team on 0800 328 3579. They're available on Monday to Friday from 8am to 6pm, and Saturdays from 9am to 3pm. ^MD

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@LeBlonQ1 Thanks for confirming that. You'll need to give our Applications team a call on 0800 389 2875. They're available on Monday to Friday from 8am to 6pm, and Saturdays from 9am to 3pm. Once you get connected, they'll be able to provide an update from there. ^MD

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@DavidRo19494324 Thanks for confirming that. Just to check, have you been able to get connected with the team? ^MD

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@zmse5yT Good afternoon, thanks for reaching out. Sorry to hear that you're having trouble accessing the App. Not to worry - I can certainly help to point you in the right direction. Would you be able to send us a DM, and we'll take it from there? ^MD

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@Meegsbjj Good morning, thanks for reaching out. We aren't currently aware of any outages - would you be able to let us know if you are able to access the App now? ^MD

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@angeldotkom Hi Komal, thanks for getting in touch. That is correct - you would either need to send the letter in by post, or if you give our expert team a call, they can arrange to have the form sent out by post and this would need to be sent back to us on the Sunderland address. ^MD

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@Spacemen3333 I'm again so sorry you've had an issue with the App, is everything back up and available for you to view now? ^JG

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@AlistairParkes1 Hi Alistair, we're so sorry you've had this issue through the night. Are you still having an issue making your payment this morning? ^JG

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@kentgti Hi Ross, thanks for the mention - Sorry you are having trouble with our App. If you could get back to my DM, and I'll see how I can help. Thanks ^AH

[Ask Virgin Money @AskVirginMoney]

@glne12 From our side we can only apologise Gary, it's great you've been able to make your payment, and you can always get further help in the future using 'live chat' within the Credit Card App! ^JG