AStrutt

Experienced graphic designer and recent BSc graduate in Web and Mobile Development looking to embark on a career in UX.

[AStrutt @AStrutt1]

shocking #customerservice
from @MoonpigUK. Sent a card to last address chosen not my address, the when I contacted them, told me nothing they can do, except to buy another card. Been a customer for over 15 years, that ends today.

[AStrutt @AStrutt1]

Been trying to log into my @lebara account since Sunday. Multiple conversations with chat agents and now on hold for 30mins. Not great first impressions.

[AStrutt @AStrutt1]

@Ryanair why can I not get the 18 digit code from the gift card I’ve lost? Fobbed off twice now

[AStrutt @AStrutt1]

@Emer16506005 @C4Countdown @ColinMurray @Channel4 @DJSarahJane @susie_dent @RachelRileyRR And answered with such authority, wasn’t a fan before, less so now!

[AStrutt @AStrutt1]

@AmazonUK still unresolved. Sent DM as requested and then was given a link to the same endless loop of trying to contact someone to speak with! #badcustomerexperience

[AStrutt @AStrutt1]

Item ordered from @AmazonUK is saying it’s not eligible for returns even though purchased within 14 days. Been in a loop on the app trying to sort but no success #badux #poorcustomerservice

[AStrutt @AStrutt1]

@Top_CashBack spent 30
Minutes looking for the membership page to switch from
Plus to Classic membership. No joy! @MartinSLewis please be aware of this as joined through @MoneySavingExp link

[AStrutt @AStrutt1]

Is there a #bus running from Buchanan Street to #edinburghairport early tomorrow morning?
Need to catch a 5am flight @ScotCitylink @megabusuk

[AStrutt @AStrutt1]

@support_adobe frustrated that all my apps need updating but Creative Cloud update is failing. Can’t access any apps as saying my subscription has ended, which it hasn’t.

[AStrutt @AStrutt1]

@easyJet my flights times have been changed and the new times are not suitable. No clear instruction on how to cancel the flight

[AStrutt @AStrutt1]

@Morrisons £6 voucher offered but explained why that is not acceptable. Breakfast ruined. Product contaminated, other products had to be washed or binned.

[AStrutt @AStrutt1]

@Morrisons loaf purchased in Johnstone store has gnaw marks I only noticed when I got home. What do I do? An exchange doesn’t seem sufficient.

[AStrutt @AStrutt1]

@Morrisons Have sent a DM but no response. I have photos

[AStrutt @AStrutt1]

@Wise The solution you sent via DM was another rabbit hole. I replied but again this is terrible service.

[AStrutt @AStrutt1]

@Wise why is impossible to contact you without logging in to the app which it won’t let me do? I need to access a refund made to a deactivated account.

[AStrutt @AStrutt1]

@Wise Deactivated my account as I was unable to change my email address via the app.
Recently had a purchase refund, so need to reactivate to access, but each time I do I get an error telling me to contact the support centre which I need to be logged in to do! #help

[AStrutt @AStrutt1]

@Wise It’s impossible to contact you without logging in which is impossible if the issue is about reactivating an account. #frustrating and very bad #UserExperience

[AStrutt @AStrutt1]

@Wise in a permanent loop with no helpful advice. Error reactivating an account but have to log in to access any help services!! Frustrating #UserExperience. Is it intentional?

[AStrutt @AStrutt1]

@transferwise unable to reactive an account and no way to contact you. Email send button not activated, telephone number has a recorded message saying you’re closed but no info on opening hours

[AStrutt @AStrutt1]

@IKEASpain I had to get my friend to deal with it from the Spanish end. She is told the items will be collected 29 February. This has been very stressful and the customer service has been very very poor.

[AStrutt @AStrutt1]

@IKEASpain I need to make a complaint about returns handled in IKEA Spain. I’m back in the UK and still trying to resolve a faulty returns label which is costing me money each time I phone from my UK mobile to request a new label.