Arielle Swainbank

[Arielle Swainbank @ASwainbank]

@AvantiWestCoast I have a reserved seat. The signs above each seat states “reservations are currently unavailable”

[Arielle Swainbank @ASwainbank]

@AvantiWestCoast no seat reservations on the 7:56 RUG-EUS
I’m 8 months pregnant - did you know people aren’t actually kind and don’t offer you a seat? What is the point of paying all this money for your service when you never hold up your end of the deal

[Arielle Swainbank @ASwainbank]

@AvantiWestCoast not accepting reservations on the 7.56 RUG-EUS?
Absolute bedlam everyone trying to get to their seats and then being filled already - what is happening?

[Arielle Swainbank @ASwainbank]

@Ask_CareQuicTm I have tried to pick up the phone to your call but the signal is bad on the train to Nuneaton

[Arielle Swainbank @ASwainbank]

@CrossCountryUK I tried them already and they said to contact you. I’d appreciate any help as it’s taken me three hours to get this close. Also currently 8months pregnant and don’t think I can take any more train problems

[Arielle Swainbank @ASwainbank]

@CrossCountryUK will be avanti ticket be accepted from Leicester to nuneaton due to the cancellations in London earlier

[Arielle Swainbank @ASwainbank]

After it taking me 3 hours to even get “near” rugby I’d appreciate any help in this last leg before my husband can drive to collect me

[Arielle Swainbank @ASwainbank]

I already contacted them and they said to contact you

[Arielle Swainbank @ASwainbank]

Sorry that was meant to say “will my avanti ticket…”

[Arielle Swainbank @ASwainbank]

@AvantiWestCoast I had to head over to St Pancras to get a train to Leicester. Due to 1556 EUS-RUG being cancelled. Will my ticket cover me on cross country rail from Leicester to Nuneaton?

[Arielle Swainbank @ASwainbank]

@AvantiWestCoast will you ever run on time again?

[Arielle Swainbank @ASwainbank]

@AvantiWestCoast 07:56 RUG-EUS not accepting reservations? Heating up to 50° in the carriage again. Are you trying to annoy people who have to pay extortionate amounts of money for this service?

[Arielle Swainbank @ASwainbank]

@AvantiWestCoast Must be due to them being roasted alive
I’m getting off at rugby… it’s been nearly an hour and no members of staff. I don’t have faith to see one miraculously appear now

[Arielle Swainbank @ASwainbank]

@AvantiWestCoast why is the 1553 from London Euston always so hot?

[Arielle Swainbank @ASwainbank]

@AvantiWestCoast It’s every single time I get this scheduled train - surely there have been other complaints? I’m not traipsing up and down the train to look for staff when travelling on my own 6 months pregnant. Just have normal temperatures on the train instead of trying to cook us

[Arielle Swainbank @ASwainbank]

@Traffic_M1 what is happening between j12 and j13 northbound

[Arielle Swainbank @ASwainbank]

@Budget charged for fuel even when you return the vehicle with a fuel tank - they don’t even check they just charge you

[Arielle Swainbank @ASwainbank]

Do not buy @Casetify Bounce cases - they do not offer any form of protection to your phone. Customer service so far is a sham. Don’t waste your money

[Arielle Swainbank @ASwainbank]

Again, why are you still running trains without air conditioning? 9.13 Weybridge to London Waterloo.
It’s hard enough in the heat - let alone in a metal tube

[Arielle Swainbank @ASwainbank]

@SW_Help 16.20 (left late 16:24)

[Arielle Swainbank @ASwainbank]

@SW_Help why are you running old trains without air con in this heat? WAT-WOK