@cibc Poor enough of an experience that I pulled all my money out to a different institution. Not willing to spend my time fixing your company's problems. If you want to, you can make calls to your call center and try to see how long it takes for your agents to understand questions
@cibc very poor customer service. Calls go to mexico, language barrier, agents transferring from one person to another. Aint nobody got a clue. Verified security and account info with 5 agents on the same call. Finally hung up. Awful.
@TELUS@TELUSsupport the issue is still unresolved and I'm still calling telus everyday to try to fix it so they can remove the wrongful charges and stop damaging my credit. Just pathetic. Will explore legal action for this mismanagement and wrongful damage of credit
@TELUSsupport I have spent over 5 hours on the phone with your agents on a canceled account for last three months, for overcharged items, not getting resolved. Taking all the steps of contacting your support center to resolve things and no luck, can't even reach the right depar
@TELUS@TELUSsupport just ridiculous. So much waste of time. Basically a ghost company. Bill me wrongly and then nobody can fix it. Stores won't help either saying it's a customer service issue. So glad I left telus. Been a loyal customer for a decade. But never again. Painful.
@lufthansa trying to get a hold of customer service on call for 5 hours every day and no luck. Need to make a change to the reservation due to a flight on my original reservation canceled by Lufthansa. Unable to make the change online. Pathetic.
@NoWayNoHow7@RachelNotley There are enough minimum wage jobs that the people in worst of the financial situations can get, and earn those 2 cents instead of relying on food banks and free stuff. That's what's wrong with the system. If you're willing and able to work, then you should and you must!
@RachelNotley Stop interfering in everything. Let markets do its thing. Your partywant to regulate and control everything, just for the politics, just for the votes. I'd rather have my tax dollars go towards an economics 101 class for your entire party.
@scotiabank your call center agents are so unprofessional that they hang up the call when they can't answer a question. Called multiple times, clear line, and first time he couldn't find info so he hung up. Second time, she gave wrong info, corrected her, and she hung up.
@TELUSsupport Have multiple accounts with Telus, and wanting to get another account, but it seems like your customer service/sales staff over the phone isn't too keen on acquiring more business. Will be taking my new business to @Eastlink instead.
@TD_Insurance 3 to 4 hour wait times in Mar & Apr. instead of being on phone, i was working. Vehicle wasn't driven one bit. Now when wait times are shorter, your agents refuse to back date any parking mode, no relief no discounts. its a 2 way street. #cancel
@WestJet@WestJet and now you've gotten rid of the time counter to hide the improper implementation of the new cancellation policy...forgot to put enough resources in place to make it happen
@WestJet@WestJet great move to step up and waive cancellation charges. Except that there;s no way to cancel. Call center backed up 400+ wait time. Online cancellation disabled. Getting close to 24 hour window before departure. Leaving customers stranded.