Aaron Freeman

[Aaron Freeman @AaronTheEcoGuy]

@uksupermike @letmoan1 @OctopusEnergy Outlay was about 2k for heat pump, 8k batteries, 5k solar (back in 2020). EV’s are on PCP, got them in the price dip a few years ago so much cheaper than diesel alternatives. Car charger, server etc to run the system about £600. Saves us around £600 a month in fossil fuels.

[Aaron Freeman @AaronTheEcoGuy]

Freezing cold as my 12 week old @OctopusEnergy cosy 6 has already failed due to a faulty wiring loom and PCB. Two kids 5 and under. Have to wait in minus temps until Monday for a repair.

[Aaron Freeman @AaronTheEcoGuy]

@wrayste @letmoan1 @OctopusEnergy 2x cars, heating, all household electric and a workshop, all bill free. Not exactly burning money is it. Although I was considering it when my heat pump was broken

[Aaron Freeman @AaronTheEcoGuy]

@uksupermike @letmoan1 @OctopusEnergy Sorry, forgot the home workshop too. That uses about 100kw a week. Yes, all bill free. It’s called technology.

[Aaron Freeman @AaronTheEcoGuy]

@letmoan1 @OctopusEnergy Heat pump has been fine. I’m now zero bills for my house, two EV’s, and heatpumps. It’s a breakdown and parts issue. Not a heat pump issue. I paid £600 for a new heating system, that’s no con.

[Aaron Freeman @AaronTheEcoGuy]

@harricassidy @OctopusEnergy I’m not worried about compensation. I just wanted my kids warm overnight. And Ryan has made sure that’s happened ❤️

[Aaron Freeman @AaronTheEcoGuy]

@OctopusEnergy He’s still checking in on me now to make sure it’s all going well 🥲

[Aaron Freeman @AaronTheEcoGuy]

Thanks to Ryan @OctopusEnergy for getting my cosy 6 working again by thinking outside the box. A real tech who managed to use additional wiring to fix the fault while waiting for parts. House warm again. Give that man a pay rise!

[Aaron Freeman @AaronTheEcoGuy]

@5n0ttyB0y69 @OctopusEnergy Thank you. Appreciate the comment. They all help the algorithm ❤️

[Aaron Freeman @AaronTheEcoGuy]

@OctopusEnergy do you have any plans to design a “powered by Octopus energy” car bumper sticker for your EV customers? I thought it was a good idea, and now I want one! 🐙

[Aaron Freeman @AaronTheEcoGuy]

@OctopusEnergy Like most others with home storage batteries, I’m watching the quids roll in 😎😎😎 And Millie has been trying her first solid foods 😋

[Aaron Freeman @AaronTheEcoGuy]

@SoEnergyUK why won’t you pay me my money for export export? Fours time I have asked, four times you haven’t paid me. I’ve made a complaint and not even that’s been answered. You also promised to contact me about blocking my move to octopus? Do I need to contact the ombudsman?

[Aaron Freeman @AaronTheEcoGuy]

@OctopusEnergy Hey it’s no problem. Just asking. And the final push I needed to sign up for export with you - which I just have! 🙂 extra crab and fish if you can get me on export by 5.30 tomorrow 😉🐙🐟🦀

[Aaron Freeman @AaronTheEcoGuy]

@OctopusEnergy signed up for tomorrow saving session, but I import through Octopus and export via SO energy. If I discharge my home batteries during that period who pays? Sounds simple, but it’s not as you take the smart meter data, and I’m signed up for the saving sesh via you?

[Aaron Freeman @AaronTheEcoGuy]

@OctopusEnergy My normal usage is 0kwh during that period. So if I discharge my batteries my usage will go into negative numbers, but octopus wouldn’t give me octopoints for them?
I need to transfer over to you for my export but the rates haven’t been favourable until recently.

[Aaron Freeman @AaronTheEcoGuy]

@Novuna_Vehicles where my message from your customer service team? You promised to prioritise this 6 month old matter and still nothing after 48h. Another customer service failure. Look at your reviews…

[Aaron Freeman @AaronTheEcoGuy]

@Tesladaddy @Novuna_Vehicles Could this be the worst lease company in the UK!? Nothing but issues myself.

[EV Robin Hood @Tesladaddy]

@Novuna_Vehicles Car broke down. waited 8 hours for them to say no ones coming. Won't even look at it until 7th Feb NO COURTESY CAR and you won't answer your phones. AVOID THIS COMPANY! I'm still on hold after you cut the phone every 28 minutes and 34 seconds and I call again.

[Aaron Freeman @AaronTheEcoGuy]

@Novuna_Vehicles can you please explain to me where it says that I can not reduce my mileage in the Hitachi handbook issued to me before I signed the lease?? Let’s follow the contracted paperwork…

[Aaron Freeman @AaronTheEcoGuy]

@Novuna_Vehicles are refusing to reduce my contracted miles after a 6 month battle even though it states in the handbook it is allowed. Way to help your customers and follow contracts. Terrible customer service.