Abdul K. Kasoma

CEO at Exquisite Solution Limited

[Abdul K. Kasoma @Abdulkk]

@Vivek4real_ Is everyone thinking what I was thinking?! And all of a sudden we're all caught up!!

[Abdul K. Kasoma @Abdulkk]

@Investments_CEO What a feat. I need to rethink my opinion of then!!

[ÓMÒÉLÉRÍNJÁRÉ @omoelerinjare]

Uber Tried to Take Over the World, but Nigerian Drivers Taught Them a Lesson They’ll Never Forget! 😂

[Abdul K. Kasoma @Abdulkk]

@SpireJim @RugyendoQuotes @emmanuel_dombo Oba how do we even call this battle now?!

[Abdul K. Kasoma @Abdulkk]

@GitaGopinath Do as I say but don't.....

[Gita Gopinath @GitaGopinath]

A painting of the end of meritocracy: A meeting of the two largest economies and not one woman at the table.

[Abdul K. Kasoma @Abdulkk]

@Sentletse OMG!!😲

[Abdul K. Kasoma @Abdulkk]

@Solo_MDofficial @Janice_Kem @prime_ug_ Genius!!!

[Dr Solomon Kimera @Solo_MDofficial]

Visit your nearest health care provider @Janice_Kem @prime_ug_

[Abdul K. Kasoma @Abdulkk]

@Solo_MDofficial Amen!

[Abdul K. Kasoma @Abdulkk]

@LBC @jonsopel Nightmare!😪

[Abdul K. Kasoma @Abdulkk]

@Sudhirntv Gdness!!!!

[Abdul K. Kasoma @Abdulkk]

I'm attending Contact Centre Expo, co-located with the Customer Experience Expo on 19-20 November at Excel, London. Who's joining me? #CCCX25 🎉

You can secure your ticket here: https://t.co/zWH7Bucvtb

[Abdul K. Kasoma @Abdulkk]

Uganda’s BPO sector is gaining real momentum, and the numbers speak clearly.
Recent studies place the country’s domestic and international outsourcing market at about US $131 million, supported by more than 10,000 professionals across 42 operators.

What’s remarkable is who’s driving it — 91 percent are youth, 57 percent women, and 15 percent refugees.

Projections show the industry continuing to expand toward US $1.3 billion by 2030, with more than 103,000 direct jobs and an additional 155,000 indirect opportunities expected.

Behind this growth is a blend of strong English-speaking talent, consistent investment in education, and a stable business environment that keeps drawing attention from global outsourcing partners.

Uganda’s BPO story isn’t just about growth. It’s about capability, inclusion, and meaningful work for Africa’s young population.

Sources: GBS World | Genesis GBS | 2023 Africa GBS Benchmarking and Market Report | Uganda BPO Diagnostic Analysis
#BPO #Outsourcing

[Abdul K. Kasoma @Abdulkk]

Customer Service Week always reminds me how much heart this industry demands.

This week, our teams took time to visit and appreciate our partners, sharing small celebrations in offices and connecting beyond screens.

Behind every great service experience is someone who genuinely cares — who listens, finds solutions, and makes the customer feel seen. #MissionPossible

[Abdul K. Kasoma @Abdulkk]

Yesterday’s Culture Day at @ExquisiteUganda felt like a reflection of who we are becoming together.

Not just a workplace, but a space where people can show up fully in laughter, color, and character.

[Abdul K. Kasoma @Abdulkk]

Working with young professionals across Africa keeps teaching me the same lesson these books do. Talent doesn’t grow from control. It grows when you give it room and trust.

On my desk lately:
Execution by Larry Bossidy & Ram Charan
Blue Ocean Strategy by W. Chan Kim & Renée Mauborgne
The Diary of a CEO by Steven Bartlett
The 5 AM Club by Robin Sharma
Outliers by Malcolm Gladwell

[Abdul K. Kasoma @Abdulkk]

We’re expanding our capacity with a new facility that will add 800 BPO seats, creating space for up to 2,400 agents working across three shifts each day.

This growth aligns with Uganda’s positioning, as highlighted by @NITAUganda1 , as a rising hub for Business Process Outsourcing across Africa, powered by an English-speaking, tech-savvy, and trainable workforce.

For us, the new centre represents more than additional workspace. It’s a commitment to scaling opportunities for young professionals and strengthening Uganda’s role in the global BPO landscape.

[NITA-Uganda @NITAUganda1]

Uganda is emerging as a key hub for domestic and global Business Process Outsourcing (BPO) services, offering cost-effective solutions supported by an english-speaking, scalable, and trainable workforce. With support to companies like @ExquisiteUganda,
@NITAUganda1 is positioning Uganda as Africa's premier BPO/ITES destination. #DigitizeUG @NITAUgandaED @MoICT_Ug

[Abdul K. Kasoma @Abdulkk]

I keep coming back to the balance between AI and people in call centres.

It has never been about replacing people. It is about keeping people at the centre, with technology making their work stronger.

[Gene Marks CPA @genemarks]

AI is changing the way we support customers—but it’s not about replacing people.

In this clip, I talk with @Talkdesk customer Rodney Tovvas, VP of Global Inbound Customer Experience at @Quadient , about how smart AI integration is helping companies elevate human connection, not remove it.

Watch the short clip and let me know—how is AI showing up in your customer service strategy?

The same customer service technology Rodney uses is now available to small businesses through Talkdesk Express. You can try it for free today.

https://t.co/ZmG02J2V2b