Aca Todorovic

Customer Care Representative @godaddy & @managewp
||| Tweets and opinions are mine |||

[Aca Todorovic @AcaTodorovic_]

@lmontoya @managewp Hello there,

Aca here. Could you please log the ticket and someone from the team will take a look as soon as possible.

Best,

[Aca Todorovic @AcaTodorovic_]

@aarondevandry @managewp Hello Aaron,

Could you please open a support ticket so the team could check what is the issue? We currently don't have any global backup issues recorded.

Thank you for reaching out.

[Aca Todorovic @AcaTodorovic_]

@RussMichaels @managewp @wordfence Hello Russ,

Aca here. Could you please send findings from your host to us through the ticket and we will check and get back to you as soon as possible.

Thanks!
Thank you!

[Aca Todorovic @AcaTodorovic_]

@craigcaruso @managewp Hello Craig,

Apologies for the delayed response. There is no ETA at the moment for broken links but you can log in ticket and the team can forward it to the product .

Thanks,

[Aca Todorovic @AcaTodorovic_]

@mikeoliver @pad017 @NikolovIvana @BrianOtt @iamlasse @managewp We should be okay now.

Apologies I missed this one.

[Aca Todorovic @AcaTodorovic_]

@pixelilly_ @managewp Hello Kaiju,

Aca here. Backup were slowed down for housekeeping and that is why safe update backups seems to get stuck. Please submit the ticket to our team so that they can take a look at your case.

Cheers!

[Aca Todorovic @AcaTodorovic_]

@mikeoliver @pad017 @NikolovIvana @BrianOtt @iamlasse @managewp Hello there,

In the wake of the last week issues our developers are doing housekeeping and we slowed down backups for a few hours today. There is no issue with the backups, they are just slower but they will pickup soon enough.

Thank you for your patience.

Cheers!

[Aca Todorovic @AcaTodorovic_]

@jimcnapier @managewp Hello Jim,

Yes they are. This is what CR covers https://t.co/5lDwh7Egms

Let us know if you need anything additional .

[Aca Todorovic @AcaTodorovic_]

@aarondevandry @managewp Hello Aaron,

Aca here. Please reach out back to us via ticket and we will sort it out.

Thanks!

[Aca Todorovic @AcaTodorovic_]

@jedimoff @managewp Hello Jeremy,

The backup is working now. If you had a ticket please reach out to us if you have additional issues.

Cheers!

[Aca Todorovic @AcaTodorovic_]

@indigonl @managewp Thank you for understanding. :)

[Aca Todorovic @AcaTodorovic_]

@indigonl @managewp Hello Petra,

Its known, and affects limited number of users. Our developers are actively working with our partners on the issue. Integrity of the backup is solid they are just longer queue. For the end user appears to be stuck, until fix is applied.

[Aca Todorovic @AcaTodorovic_]

@jesephm @managewp Hello Joseph,

Aca here. Thank you for reaching out. The team is on it, and someone will respond soon on your ticket.

Thank you for your patience.

[Aca Todorovic @AcaTodorovic_]

@webpixelia @managewp Hello there,

Thank you for reaching out.

It seems that the larger queue of reports sending out on the 1st, impacts some portion of the users. The developers are notified and currently on it.

Hopefully, this will be resolved in a timely manner.

[Aca Todorovic @AcaTodorovic_]

@mrjnicol @managewp You are welcome. It should be good soon enough. Thank you for your patience.

[Aca Todorovic @AcaTodorovic_]

@mrjnicol @managewp Hello Johnathan,

Aca from ManageWP here, thank you for reaching out.

It seems that the larger queue of reports sending out on the 1st, impacts some portion of the users. The developers are notified and currently on it.

Hopefully, this will be resolved in a timely manner.

[Aca Todorovic @AcaTodorovic_]

@brianjking @managewp Hello Brian,

Thank you for reaching out. We noticed something is up, and we are already on it.

I ll keep you posted.

Best,

[Aca Todorovic @AcaTodorovic_]

@RalphBrogden @FunnelJump @managewp @webdevstudios Hello there,

Aca from ManageWP here.

Intermittent DNS Resolution Errors were
resolved.

We are investigating reports of occasional DNS resolution errors with an external DNS provider. Situation is being monitored.

Thank you for notifying us.

Best,