@thetrainline morning! I seem to have been double charged for my tickets this morning - I’ve got two transaction IDs, can see two bookings in my account, but only have access to one set of tickets. How do I go about resolving? Thanks!
@marksandspencer hi, I placed an order a while ago, and it’s been delayed a couple of times. Supposedly Evri tried to deliver yesterday but we received nothing, and now tracking showing as returning to sender. Can you let me know what’s happening, please? Thanks.
@thetrainline Hi there - stuck in the platform with the signalling issues, so trying to refund my ticket given I can’t travel. Getting a £0 refund and an error when I hit request. Any guidance on how to sort? Thanks so much.
@ArgosHelpers hi there - I returned an item to store 17/12 but still haven’t received my refund… could you let me know what info you need to investigate and refund me asap? Thanks!
@UberEats hi - we ordered from @McDonaldsUK but only half our order arrived, it was stone cold and the driver was incredibly rude. Have spent all day trying to get resolved but not getting anywhere. Can someone tell me how we get a refund for what we didn’t receive?
@BandQ Hi - trying to place an order for some mixed paint through the app, but it keeps failing at checkout and won’t let me get any further through payment. Any ideas or guidance on how I can complete my purchase?
De Gea and the back four deserve those three points. Outstanding when they needed to be, especially in the last 20 mins. Proper, proper squeaky bum, ground out win. Huge three points for the confidence of this bunch.
@HabitatUK Hey! Picked up my order today and found a little chip in the glaze for one of the plates 😢 Am I able to swap it out - it came as part of a set?