Adam Ford

Executive Director of Operations @Scotslegalaid Customer Experience + well-being addict with Senior Leadership.Transformational Change,Colleague Engagement,2%er

[Adam Ford @AdamStewart__]

@LNER after a great post this morning have to say the staff on the 17:04 to EDI Shocking .. delayed over 1hr , 1 trolly service , and just rude … poor crack

[SLAB @ScotsLegalAid]

🚨 #JobAlert 🚨
We’re looking for an #AssessmentOfficer to join our Principal Sums team in a varied role combining financial assessment, decision-making & clear communication with solicitors & assisted persons.
ℹ️ https://t.co/YUahFzUwau
#Edinburgh #Scotland #Jobs #finance #Legal

[Adam Ford @AdamStewart__]

@FrKane @SanctaFamiliaTV Is the order of service available to follow online ? Thanks

[Adam Ford @AdamStewart__]

Huge shout out to Gabrielle on @LNER EDI-LDN 15:00 - awesome customer service experience, thankyou so much. 👍

[Adam Ford @AdamStewart__]

@declanganley @JohnBishop100 are you doing VIP security as a new sideline 🤣

[Adam Ford @AdamStewart__]

@mfjlewis Well said, in the UK and fed up with what we hear from RaymondA - it’s a disgrace

[Adam Ford @AdamStewart__]

@AnthonyPWhiting @LMSChairman Shame you didn’t follow the advice you shared 5hrs ago! If you have time to think first before you speak, consider: is what you want to say worth it? Is it necessary? Could it hurt someone? And most of the time, if you think, you won’t speak.What do you know about Scotland2day!

[Adam Ford @AdamStewart__]

@LNER Thankyou I will do . Just spoke to train manager .. there seems to be some weird practice not one person has had had food but yet we’ve apparently beeen asked!!!

[Adam Ford @AdamStewart__]

@LNER 15:53 NCL- EDI 1st Class … crew hideous , rude and attitude. London team don’t like going up north for sure ! Disappointed

[Adam Ford @AdamStewart__]

08:15 boarding for the 08:55 EDI-LHR Flight. Now 16:19 .. still on plane, on tarmac, promised we would leave an hour ago,communication a disgrace and been given 2small bottles of water and a packet of biscuit for 8hours. It’s more than the weather ! @British_Airways

[Adam Ford @AdamStewart__]

@TM_Steve_

[Adam Ford @AdamStewart__]

On the frontline with the Paralegal Team #undercoverboss @ScotsLegalAid

[Adam Ford @AdamStewart__]

What an epic day I’ve had with the frontline Access Team @ScotsLegalAid

[Adam Ford @AdamStewart__]

Did it 🏃thanks to amazing coaching and a great Team #CT5K

[Adam Ford @AdamStewart__]

Have a wee office apprentice today 😂

[Adam Ford @AdamStewart__]

Shout out to the crew in 1st Class NCL- EDI 15:59 #EPIC That’s what Customer Experience is all about , thank you x @LNER

[Adam Ford @AdamStewart__]

Week 6 smashed on CT5K … 4 weeks of training left before the first run of my life 😜🏃❤️