Adele Carroll

EHS, Sustainability and CSR Professional. UK EHS Lead @Cargill. Tweets, opinions and views are my own.

[Adele Carroll @AdeleCarroll]

@AquaSanaSpa how can I get through to someone to rearrange a booking? I’ve been calling for last two days and I stay on holiday over 10-15mins time then have to disconnect!

[Adele Carroll @AdeleCarroll]

@RoyalMailHelp I received an underpaid postage card - paid the fee, expected delivery Wednesday but nothing has arrived. I also know what the letter was and don’t believe it is an underpayment. Can you help please?

[Adele Carroll @AdeleCarroll]

@ted_baker help me find this bag: Branded Webbing Canvas Tote Bag. I had it in my basket as it was great sale deal and now it’s sold out 😞… can you help with store location?? I would love it❤️

[Adele Carroll @AdeleCarroll]

@jet2tweets It’s not about yeh disruption. It’s the poor service provided on the ground

[Adele Carroll @AdeleCarroll]

@jet2tweets we have been at the airport in Majorca Palma for 7hours. My two under 5yo are asleep on the floor. Our flight has been cancelled, no hotel found or any welfare offers. When will we fly home?

[Adele Carroll @AdeleCarroll]

@jet2tweets I would like a manager to acknowledge this mess and apologise for leaving their employees exposed and also for not being present to support their customers. I spoke with a UK customer service rep who could offer all the empathy a customer service rep.

[Adele Carroll @AdeleCarroll]

@Boba_Ball_ Yes. We all have to do our job. I feel for them being treated badly by some but I was polite and yes upset as I’m a mum who hasn’t slept in 48hrs. Poor customer service

[Adele Carroll @AdeleCarroll]

@jet2tweets I cannot believe you have not had a manager present to deal with all this in majorca. I would be so unhappy if this was my team
Representing my company

[Adele Carroll @AdeleCarroll]

@jet2tweets Worst experience ever

[Adele Carroll @AdeleCarroll]

@jet2tweets this for 16 hours! You should have had team leader. A crisis team. https://t.co/BYeCoOKxBj are awful compared to to Jet2holidays. Don’t blame the weather or UK air traffic control - this is Jet2s problem. Left to sit on dirty floors with two small kids.

[Adele Carroll @AdeleCarroll]

@jet2tweets No team leaders, we’ve been here for 25hours now. We know it’s not the fault of the on-site team and they have been treated badly by some. But they should not treat all customers the same. They are not polite. More concerned with telling us she has had to put up

[Adele Carroll @AdeleCarroll]

People in tears @jet2tweets. It’s not the flight delays. It’s the absolute lack of customer service, poor customer service, lack of information, rudeness and having 4 guards stand in front of you. Asking you do you not think you should feel lucky your flight is leaving tonight.

[Adele Carroll @AdeleCarroll]

@RedLetterDaysUK I am having issue with redeeming voucher and I cannot find you live chat on the website. Can you help please?

[Adele Carroll @AdeleCarroll]

@RoyalMailHelp Thanks, sent the info across

[Adele Carroll @AdeleCarroll]

@RoyalMail parcel was collected 1st August, tracked 48 hours and still showing as at depot. Not delivered. Can you help?

[Adele Carroll @AdeleCarroll]

@riverislandhelp hello I made two separate purchases on the same day but only received one email receipt - can I return to store still?

[Adele Carroll @AdeleCarroll]

@merseyrail are the bus and trains running on a Sunday service today?

[Adele Carroll @AdeleCarroll]

@HMRCcustomers I received my renewed passport on 29th April but not yet received my old passport. I paid for recorded delivery for the return. How can I get update on this please? I also need to check on child’s 1st passport as place of birth listed as a town now city