Colin Stokes

The only specialised call handling service for the property industry

[Colin Stokes @Adiuvo_UK]

C9m8ng 8nto land @flyLAXairport with @AerLingus

[Colin Stokes @Adiuvo_UK]

@FulhamTransfer Think there is going to be more frustration at ground today given the queue at the ticket office with both season and match day tickets not working. Couldn't fix mine and had to print paper for today as season ticket won't work/upload to wallet (same as about 5 people behind me)

[Colin Stokes @Adiuvo_UK]

@FulhamTransfer @Plettigoal V.

[Colin Stokes @Adiuvo_UK]

@AerLingus can you advise why 4 different times given for a delay causing 3 rearranged pickups, can you just not be realistic in departure times

[Colin Stokes @Adiuvo_UK]

@marshcommuk could someone please contact us, called, left messages, emailed and no response to urgent enquiries re renewals

[Colin Stokes @Adiuvo_UK]

@AerLingus stood at Dublin gate for flight that has supposed to have taken off and not even an announcement about whether delayed or anything.
Understand delays happen but basic customer service would be to update your passengers

[Colin Stokes @Adiuvo_UK]

@colinjamesb @EndersenL @DavidSnapfix @SnapfixPlatform Biased but @justaskporter

[Colin Stokes @Adiuvo_UK]

@kathyaotten1 7 weeks til my 600k (in 15 days) one, for me it's socks, wipes and t.paper just in case and 2 phones, run OS maps on one and music/podcasts on the other

[Colin Stokes @Adiuvo_UK]

Nothing to say except really like this clip our motion graphics guys did...

[Colin Stokes @Adiuvo_UK]

We are finding customers more combative and perhaps, at times, abusive.

A little insight into what our agents find themselves on having to deal with

https://t.co/w5FhdqrxEH

#PropertyManagement
#callcentre
#CustomerService
#adiuvo

[Colin Stokes @Adiuvo_UK]

How to appoint your own building manager via @LEASEonline

[Leasehold Advisory Service @LEASEonline]

Want to appoint a manager to your building?

This advice guide talks you through the process of appointing a building manager and explains the grounds you need to satisfy to support your application to the FTT.

Read the guide here: https://t.co/wSDTU3BvUz

[Colin Stokes @Adiuvo_UK]

Here is a look at our headline stats from last year...

#PropertyManagement
#CallCentre
#adiuvo

[Colin Stokes @Adiuvo_UK]

A video from last year; we get our fair share of difficult calls - here's our top tips on how to deal with them.

https://t.co/ACen30eEcH

#PropertyManagement
#callcentre
#adiuvo

[Colin Stokes @Adiuvo_UK]

Wonderful response from the ironically named @dellcares customer twitter help account;

"You are a business customer so please phone us" ( their lines are all closed)

@Dell paid £22k and still no goods

[Colin Stokes @Adiuvo_UK]

@DellCares I have already but you do not have seemed to do the same as it will not allow me to send the DM

[Colin Stokes @Adiuvo_UK]

@DellUK
@MichaelDell

Thanks for not delivering our £22k order 3 times now, massive disruption and costs incurred and team not equipped to start on Monday.

Senior staff cant even tell us where the delivery is. Last 48 hours spent hours trying to sort.

Appalling service

[Colin Stokes @Adiuvo_UK]

@DellCares

Been advised this is correct handle to get you on perhaps you can contact me.

Missing 22k worth of PC's, 3 delivery dates not fulfilled and no idea when delivery will be

[Colin Stokes @Adiuvo_UK]

@DellUK
@MichaelDell

Thanks for not delivering our £22k order 3 times now, massive disruption and costs incurred and team not equipped to start on Monday.

Senior staff cant even tell us where the delivery is. Last 48 hours spent hours trying to sort.

Appalling service

[Colin Stokes @Adiuvo_UK]

Interesting article on customer service in property...

[Fixflo @Fixflo]

Why does #customerexperience in #blockmanagement matter? Industry expert Nygel Scourfield explains... https://t.co/xIHC7zGoVf

[LicenceToAlter™ @licencetoalter]

Licence to do WHAT?! Bill Pryke, director of EK Licence to Alter, talks about the more imaginative #licencetoalter applications that he and colleagues have received! https://t.co/cZpyTmTbOg #leaseholderalterations #firemanspole

[Colin Stokes @Adiuvo_UK]

Multiple recent discussions with peers & colleagues about significant worsening of attitudes to staff and higher levels of abuse, presume its across all service industry's not just property management,

We compiled some of the more problematic attacks on the video below

#adiuvo