Adrienne

[Adrienne @Adrienne1101110]

Day 158 of our claim. More than 2 months after our June 18 site visit, we received an estimate from Intact's restoration partner. We reviewed it and immediately found numerous gaps, omissions, and unanswered questions.

The estimate doesn't look like the result of 2 months of work, especially when it notes that engineering drawings were still to be incorporated.

After last week's "100-year storm" and tornado warnings, we're now discussing temporary supports to get through another winter because this claim still isn't resolved. @belairdirect @IntactInsurance

[Adrienne @Adrienne1101110]

Yup, I did that. And I've followed up twice to no response. @belairdirect @IntactInsurance

[Intact Insurance Canada @IntactInsurance]

@Adrienne1101110 @belairdirect We're sorry to hear about your experience and understand how concerning it can be to face ongoing uncertainty. Please contact our Customer Experience Team at 1-866-405-6763. They can ensure your concerns are directed to the appropriate team for follow-up.

[Adrienne @Adrienne1101110]

@IntactInsurance @belairdirect I have. They submitted a request for a representative to contact me a week ago. I've followed up twice to no response.

[Adrienne @Adrienne1101110]

We submitted a structural damage claim with @belairdirect (@IntactInsurance) on April 3, 2025. Snow load caused our home's structure, brickwork, and soffits to separate and lean.

More than 4 months later, we still have no finalized scope of work, approved estimate, or timeline for resolution.

Before filing, we paid for an independent engineering report. Since then, Intact has sent its own engineer, contractor, roofing consultant, and conducted multiple inspections and walkthroughs. On June 19, we were told they had everything needed to finalize the claim.

Nearly 2 months later, we're still waiting. Their latest response? We should get our own estimate for review.

We've cooperated fully, accommodated every inspection, followed their complaint process, and repeatedly requested updates. Yet emails and calls often go unanswered.

After 4+ months, one of Canada's largest insurers still can't tell us what repairs are approved or when this claim will be resolved. Winter is approaching, and we're unable to plan repairs or temporary accommodations.

Is this really acceptable claims handling?

#Insurance #InsuranceClaim #HomeInsurance #Ontario #Homeowners #ConsumerRights #CustomerService #IntactInsurance #BelairDirect