Affinity Water 🦆

💧 We're the largest water-only supplier in the UK
💧 Here daily from 8am-6pm to help with water supply queries & Monday-Friday from 9am-5pm for account queries

[Affinity Water 🦆 @AffinityWater]

We've announced a Temporary Use Ban (hosepipe ban).

Find out all details, including the full list of restrictions, exemptions and FAQs: https://t.co/6K5rnXkMkb

[Affinity Water 🦆 @AffinityWater]

@dean_farida @dean_farida ...please do get in touch with our experts at [email protected]
Thank you and apologies again for any confusion caused. 4/4

[Affinity Water 🦆 @AffinityWater]

@dean_farida @dean_farida ...stream characteristics. We have not diverted any flow away from the main river channel, we have only changed the route of the river for that 500m section and so it is unlikely to affect the site near Chalfont St Giles today. If you have any further questions...3/4

[Affinity Water 🦆 @AffinityWater]

@dean_farida @dean_farida ... fall below the riverbed, with flow returning as groundwater levels rise in spring . Separately, in 2021, we restored approximately 500m of the River Misbourne near Amersham, creating a meandering channel closer to the natural valley bottom to restore chalk... 2/4

[Affinity Water 🦆 @AffinityWater]

@dean_farida @dean_farida Hi there, apologies for the delay and any confusion caused. The River Misbourne is a groundwater fed chalk stream, so its flow naturally varies with the seasons. It is common for it to stop flowing near Chalfont St Giles in autumn, when groundwater levels... 1/4

[Affinity Water 🦆 @AffinityWater]

@CJmumof3 Hi there, I have just checked the permit dates and they are 14th October - 22nd October. It is likely that the team had an extension from the local authority. If you are having issues, i do apologise for this. Please DM us and we will investigate. Thanks - Michelle

[Affinity Water 🦆 @AffinityWater]

@dean_farida @dean_farida Hi there, apologies for the delay, we are checking with our River Restoration team and will get back to you as soon as possible. Thank you.

[Affinity Water 🦆 @AffinityWater]

@ConnorFlynn2 Hi there, I'm sorry to hear this. Please DM us with your full address including postcode so we can investigate. Thanks - Michelle

[Affinity Water 🦆 @AffinityWater]

@crees_jc Good morning, so that we can look into this for you, please send a private message with your address and customer number. - Nadene

[Affinity Water 🦆 @AffinityWater]

@stevemcnamara1 Good morning, please send a private message, with your address and customer number. - Nadene

[Affinity Water 🦆 @AffinityWater]

@Turing2014 Hello, I'm sorry about the long wait times for our phone lines. If you are trying to contact our billing/accounts team, they are increadibly busy at this time with a rough waiting time of 15-20minutes. Alternatively, you can private message us on here to speak to an advisor.

[Affinity Water 🦆 @AffinityWater]

We've announced a Temporary Use Ban (hosepipe ban).

Find out all details, including the full list of restrictions, exemptions and FAQs: https://t.co/6K5rnXkMkb

[Affinity Water 🦆 @AffinityWater]

@yvonnedeal Hi there, thanks for your message. Please DM us with your full address including the postcode so that we can look into this for you - Michelle

[Affinity Water 🦆 @AffinityWater]

@leon15_monica Hello, please send us a private message with your customer details so we can look into this for you. Thanks, Lisa

[Affinity Water 🦆 @AffinityWater]

@Davewatts50 Hi Dave, please can you private message us with better location details of this leak please? Such as the closest address or using what 3 words. - Becky

[Affinity Water 🦆 @AffinityWater]

@MarieSymeou Hello, please send us a private message, and we can assist you. Thanks, Lisa

[Affinity Water 🦆 @AffinityWater]

@FursieRS6 Hello Fursie, please can you private message us with location details so i can look into this for you. - Becky :)

[Affinity Water 🦆 @AffinityWater]

@Ste_Bar Hello Stephen, we're monitoring the situation daily and will lift restrictions as soon as we're confident supply can continue to meet demand for all our customers both now and in the coming months. - Becky

[Affinity Water 🦆 @AffinityWater]

@B0674397423333 Hi there, please DM us with the location of the leak including the postcode and we will investigate this for you. Thanks - Michelle

[Affinity Water 🦆 @AffinityWater]

Worried about water bill debt? Let’s talk.

Our team can help you find the right solution and move forward with confidence.

Find out more:
👉 https://t.co/r6U8QdfqP7

[Affinity Water 🦆 @AffinityWater]

@B0674397423333 Hello, please can you private message with a location for this burst so I can look into this for you. - Becky

[Affinity Water 🦆 @AffinityWater]

@samhesling Good Afternoon, please send us a DM regarding this so we can look into this for you, our accounts team are in tomorrow from 8am. After messaging us directly please delete this comment due to your account number for your own protection. Thanks - Elliot

[Affinity Water 🦆 @AffinityWater]

If you’ve missed payments or are struggling with arrears, there’s support available. We can help you take control.
👉 https://t.co/9Z5exV2fzk