Archana Panwar

Learner. Unlearn-er...Dancer by Passion.Castle-in-the-clouds # dReAmEr...

[Archana Panwar @Agnes_laurel08]

Hi @DoorDash @DoorDash_Help have been trying to reach out to your dm since yesterday. Have dropped the details in dm. Please look into it. Thanks

[Archana Panwar @Agnes_laurel08]

@MyntraSupport Thank you!!! You people are love. It’s sorted. Appreciate the promptness :)

[Archana Panwar @Agnes_laurel08]

@MyntraSupport okay I have money in Myntra but can’t access the number for otp. How do I use my money? Have access to email but that doesn’t work.

[Archana Panwar @Agnes_laurel08]

@MyntraSupport What’s the eta here?

[Archana Panwar @Agnes_laurel08]

Hi @amazonIN @AmazonHelp, Support via chat/call keeps tossing me around with no clarity. Need help, but can’t DM. What should I do? @amazon

[Archana Panwar @Agnes_laurel08]

@fnp_ind highly disappointed with the premium Rakhi service. Have DM'ed the details.

[Archana Panwar @Agnes_laurel08]

@airindia @DGCAIndia @airsewa_MoCA

Dear Air India team, I have been trying to get in touch with your customer support since July 3rd. Haven't got a fair response yet from the team over emails. Can you please look into this urgently? Details shared via DM.

[Archana Panwar @Agnes_laurel08]

@ola_supports @ola_supports The refund for this is still pending . If someone had been sent on foot to deliver it to my parents, they would have received it by now. Four months of no resolution—absolutely shameful. @bhash, it’s time to take ownership of your team’s carelessness.

[Archana Panwar @Agnes_laurel08]

@ola_supports @Olacabs request inquiry in my parent's trip - CRN: 8572643238. The driver ended the trip midway and asked them for additional funds to drop them to the destination back.

[Archana Panwar @Agnes_laurel08]

@ola_supports 2 weeks now? Why o why is your team not taking this seriously? This is for my parent’s and I am not going to stop till I get a resolution.

[Archana Panwar @Agnes_laurel08]

@ola_supports Thank you so much. Got it.

[Archana Panwar @Agnes_laurel08]

@ola_supports Haven’t received any email, other than the one two weeks back where you team asked for UPI payment screenshot. Pls check

[Archana Panwar @Agnes_laurel08]

@ola_supports Offline driver. Now I know it doesn’t matter to you, one ride a week isn’t much. But you lost trust, you lost them.

[Archana Panwar @Agnes_laurel08]

@ola_supports Can you please help me with a date by which you resolve my issue? Please don’t tell me the team is working on it and will get back to me. Give me a date and next I shall follow on it. Also, today my parents needed to book a ride. They didn’t go with Ola, they preferred their…

[Archana Panwar @Agnes_laurel08]

@ola_supports Ride date - 6th August. Compliant date - 7th August.

Haven’t got a resolution yet. @bhash let’s have a small focus on customer support as well. Clearly this treatment or speed doesn’t help anyone. Do you even have people looking at support?

[Archana Panwar @Agnes_laurel08]

@ola_supports Own it. Issue refund and close this. @bhash @ola_supports why is owning so difficult. You are pushing us back to the era were parents get comfortable with offline drivers, in their words - they don’t cheat!!

[Archana Panwar @Agnes_laurel08]

@ola_supports Try checking the ride. It was booked a round trip. Then check the first drop and then check the time the driver waited patiently at my first drop. Now check why was the ride was cancelled mid way. Paid in full and extra (already shared the UPI transaction). Speak to the driver.

[Archana Panwar @Agnes_laurel08]

@ola_supports @ola_supports @bhash Complaint date - 7th August. No one has even tried reaching out. Mails on Grievance and nodal ids have just been auto replied and nothin. This is poor customer experience :( was way better when you folks started in India. You are getting too comfortable now!

[Archana Panwar @Agnes_laurel08]

@ola_supports Define earliest please. Complaint date - 7th August. No call, no resolution yet.

[Archana Panwar @Agnes_laurel08]

@ola_supports August 6 - the ride happened. August 13 - No update, no ETA, no RCA, All I have is either autoreplied emails or tweets that say I will have a resolution, but when unfortunately they don't have a clue. Give me a date and I will patiently hold on to it.