@SavageXFenty have been speaking to customer service on FB to try and sort a refund and it’s like I’m talking to myself. What is the best way to speak to someone who will actually help?
Literally ruined the start of my trip, made it so stressful and now are saying I don’t get any compensation even though I’m out of pocket for a hotel and flight change due to you leaving my bag on a different continent….unbelievable
@KLM_UK You left my bag in Amsterdam so I had to change my connecting flight to Medellin and get a hotel in Bogotá to get my bag the following day, and you’ve said I don’t get any compensation? Despite the fact someone else I was travelling with is? Can you please explain?
@loveitcoverit got my replacement phone & the battery capacity is 89%. I called & was told that it’s refurbished however your website says “you won’t be able to tell the difference compared to new devices” clearly this is a massive difference to a new device. Regret my policy