Alberto Polintan

Workin' on stuff. Markets. Brands. Numbers. Analysis. Insights.

All opinions my own.

[Alberto Polintan @AlbertoPolintan]

@NBN_Australia @Aussie_BB The standards for suppliers to NBN are poor. So, the update for the non-arrival of the technician take 8 hours but now the person won't arrive until mid-morning? It's all so foggy #TIO

[Alberto Polintan @AlbertoPolintan]

@NBN_Australia any update on the outage in postcode 3192?

[Alberto Polintan @AlbertoPolintan]

@Aussie_BB @NBN_Australia Already have, Tara. Yesterday and today. It's NBN's problem.

[Alberto Polintan @AlbertoPolintan]

@Aussie_BB hi there, any update on the @NBN_Australia outage in the 3192 postcode?

[Alberto Polintan @AlbertoPolintan]

@NBN_Australia @Aussie_BB Eight hours folks. That's an appalling standard.

[Alberto Polintan @AlbertoPolintan]

@NBN_Australia @Aussie_BB So, only one guy can fix this? One guy? And we get an update at 5pm? Why would you accept this level of customer service?

[Alberto Polintan @AlbertoPolintan]

@NBN_Australia @Aussie_BB At what point do we talk about compensation for the people affected? We've been dipping into our mobile data allocation and I'm sure not all families may be in the same situation. We work from home and this connection is a necessity.

[Alberto Polintan @AlbertoPolintan]

@NBN_Australia Still have nothing from you. I've contacted my provider (who are great HT @Aussie_BB ). The problem is on the NBN side. It's 24 hours without service and over six hours since an update. Just a little clarity here.

[Alberto Polintan @AlbertoPolintan]

Hey @Aussie_BB , any update on the NBN outage in postcode 3192?

[Alberto Polintan @AlbertoPolintan]

@NBN_Australia A 9:30 am update and nothing since.

[Alberto Polintan @AlbertoPolintan]

@NBN_Australia It's quite poor for a P1

[Alberto Polintan @AlbertoPolintan]

@NBN_Australia No updates since.

[Alberto Polintan @AlbertoPolintan]

@NBN_Australia Well, it's a little slow for a P1

[Alberto Polintan @AlbertoPolintan]

@NBN_Australia They say it's with y'all and an upstream provider?

[Alberto Polintan @AlbertoPolintan]

What services are upstream of @NBN_Australia ?

[Alberto Polintan @AlbertoPolintan]

@Telstra We'll, that worked! One for next time!

[Alberto Polintan @AlbertoPolintan]

@Telstra why is the Android app on a login/something went wrong loop?

[Alberto Polintan @AlbertoPolintan]

@Telstra Will do

[Alberto Polintan @AlbertoPolintan]

American Ivy. Bliss.