The Key to Creating Breakthrough Customer Experiences? Make New Things Familiar and Familiar Things New
Over recent decades, traditional business practices have been increasingly disrupted by technology-empowered business models.…https://t.co/GcRSVCtKZH https://t.co/P2NT1hrpKG
Harvest 2023! This summer Kellogg School of Management will offer several Harvest executive development programs: two on Madeira Island and two near Lisbon. Each program involves a five-day immersive learning experience with me and Sergio Rebelo that ends…https://t.co/7bS8mySogj
I am excited to announce the launch of our executive education program Kellogg on Branding, which will take place November 7 – November 11 in our beautiful Miami campus. This program offers a fast-paced, collaborative experience wh…https://t.co/vt0qk0xpPB https://t.co/F98PERYRua
I am excited to introduce my new book on managerial applications of behavioral science: Customer Science: Behavioral Insights for Creating Breakthrough Customer Experiences . It builds on the latest findings in the domains of behav…https://t.co/iqNaxJevOz https://t.co/TyN7B6rlyw
Last month, Sergio Rebelo and I taught two iterations of our global elective . Being in person in Lisbon after a year of virtual classes was terrific and we had an amazing group of KelloggEMBA students from #emba124, #emba125, #emba126, #emba127 at Northw…https://t.co/Dq9qkD97Uo