Alex Robertson

Transport Focus chief executive.

[Alex Robertson @AlexRobertsonTF]

This is an important issue and people will rightly feel angry if they are punished for an innocent mistake. Pretty much everyone would also agree genuine fair dodgers need to be dealt with. Today's report suggests some practical steps to help get this balance right.

[Transport Focus @TransportFocus]

We’re calling for new revenue protection measures to help passengers travel without fear of prosecution when they make a mistake.

A fairer approach to clawing back revenue is needed, such as a ‘Yellow Card’ system and simpler fares.

Learn more at: https://t.co/Khkz6v9IcZ

[Alex Robertson @AlexRobertsonTF]

I worked at Transport for London two decades ago when we launched the Mayor's first Transport Strategy. It's hard to imagine transport planning in London without it now. Creating a national transport strategy poses huge challenges, but also opportunities. And if not now, when?

[Transport Times @TransportTimes]

In our first Insight Article of the new year, Chief Executive of the independent watchdog, @TransportFocus, Alex Robertson looks ahead to the Integrated National Transport Strategy and to what transport might look like in future for users. Read here https://t.co/AxNGXTPUe2

[ORR @railandroad]

📢 We want to hear from you for our review of train operators' revenue protection practices.

If you’ve been penalised for boarding a train without a valid ticket, or told your ticket is invalid, fill in our questionnaire.

✍➡ https://t.co/VecJnwkzqw

[Alex Robertson @AlexRobertsonTF]

@JadeBotterill @TransportFocus Thanks Jade. It was great to have you there and speaking so passionately about why this matters to people.

[Alex Robertson @AlexRobertsonTF]

Tackling fare dodgers and stopping punishing people who make innocent mistakes aren't mutually exclusive - read what we said to LBC

[LBC @LBC]

Rail passengers aren't criminals—Stop penalizing innocent ticket errors, writes @AlexRobertsonTF for LBC Views
https://t.co/yE6REgAUxO

[Alex Robertson @AlexRobertsonTF]

Really significant report for us today. Scores for lorry driver rest stops are the lowest we get on any of our surveys and yet the welfare of lower drivers is critical to the health of our economy. Please support and share.

[Transport Focus @TransportFocus]

🚛 Nearly half of lorry drivers are dissatisfied with rest stops, our survey reveals.

Transport Focus is bringing together the public and private sector to create long-term solutions to improve safety, facilities and availability.

🔗 https://t.co/bc1lJKrx6P

#NationalLorryWeek

[Transport Focus @TransportFocus]

Drivers have rated the M42 as the worst motorway in England.

We asked 9000 road users about their last journey on a @NationalHways motorway or major ‘A’ road in our Strategic Roads User Survey.

Find out more: https://t.co/R4zxbO8ZM5

#M42

[Alex Robertson @AlexRobertsonTF]

7/... One to reflect on a bit more. In the meantime, thanks to GWR and everyone who helped set-up the visit - these things take a huge amount of work and it was very well done.

[Alex Robertson @AlexRobertsonTF]

1/ Immediate reflections. Definitely an education for me on what's going on in the West of England. The collaboration between stakeholders and the way they were able to link transport, housing and economic development together was impressive. A strong sense of...

[Alex Robertson @AlexRobertsonTF]

6/... at the same time saying the industry as a whole doesn't care enough about customers. The intentions can be good, but somehow the way in which the industry is used to working stops people from being as customer focused as I'm sure most people would genuinely want to be...

[Alex Robertson @AlexRobertsonTF]

Excellent day, just finished. This is me and my colleague Nina Howe at Bristol Temple Mead with the observation train used for the visit.

[Alex Robertson @AlexRobertsonTF]

Paddington looking good. 748 to Swindon. Long, clear explanation on train tannoy of tickets that aren't valid (super off-peak and off-peak aren't on this one) but reminder about how complex ticketing is and how easy it would be to get confused.

[Alex Robertson @AlexRobertsonTF]

Early start this morning. Off to see improvements planned in the Bristol area - I'll be sharing what I see on this and other visits during the autumn.

[Alex Robertson @AlexRobertsonTF]

7/ it felt like there might be something we can learn from across the Channel. As well as the excellent train crew on board the 933 from Euston!

[Alex Robertson @AlexRobertsonTF]

1/ On Avanti train to Manchester from London. Bit delayed and seat reservations not working, but excellent customer focus from on-board staff. Explained why seat reservations not working, advised where unreserved seats were, that everyone with a reservation should use it...

[Alex Robertson @AlexRobertsonTF]

6/ typical but from what I saw a lot more effort was put into providing information about onward journeys: connecting services, including any delays and platform numbers, even information on bus services. We often talk about getting the "end-to-end journey" right and...