Alfred Wong 黃子雋

brand strategist | product innovator | change leader | diversity champion | linguist | musician | tennis enthusiast

[Alfred Wong 黃子雋 @AlfredTWong]

@Wee_Bizzum @pride_tennis @BillieJeanKing @Martina Sorry, but your volleys are dreadful!

[Alfred Wong 黃子雋 @AlfredTWong]

@British_Airways @AmericanAir AA100/BA1511 14Jul: AA check-in at JFK wouldn't honour 2x32kg allowance on BA ticket. Same bags were accepted free AA105/BA1506 by AA at LHR 07Jul on same ticket. JFK check-in charged me $77 for 2nd bag. Unfair! How to raise a case - with BA or AA?

[Alfred Wong 黃子雋 @AlfredTWong]

Update: Team showed on 5th appt. Almost derailed by another deposit scare! Very impressed by technicians: knowledgeable, helpful, friendly. When faced with issues, went above and beyond to find solution. Shame back-office is so chaotic; product and engineers are actually good.

[Alfred Wong 黃子雋 @AlfredTWong]

@GET_UK_solar @SolarTogetherUK Today was 4th installation date. Again no one showed. Called and told it was pushed to tomorrow. Then surprise news that 25% deposit was due. Was not in contract T&C & no invoice. Scaffold up and house full of panels, but no installation. Help!

[Alfred Wong 黃子雋 @AlfredTWong]

@SolarTogetherUK @DouglasElder2 I have an installation date schedule for the beginning of May, so I would very much like to understand ahead of time the impact of VAT removal on the agreed quotation. Thanks!

[Alfred Wong 黃子雋 @AlfredTWong]

@thriftycars @thriftycars Is there any update? How long does it take to investigate an overcharge on a declined liability cover? It has been 4 days since you acknowledged my query in DM. Thanks!

[Alfred Wong 黃子雋 @AlfredTWong]

@thriftycars Please take a look at my DM. I explicitly declined all additional insurance when I collected the car at IAH. Your agent even checked my own insurance and I repeatedly confirmed my understanding of the consequence. Totally surprised that I was still charged extra LSI!

[Alfred Wong 黃子雋 @AlfredTWong]

@thriftycars Thank you! Please let me know if you require any documentation or proof from my end.

[Alfred Wong 黃子雋 @AlfredTWong]

@British_Airways Please can you pick up the DM where you left off to resolve my question on travel voucher? I believe I have provided all the information you requested. Thanks!

[Alfred Wong 黃子雋 @AlfredTWong]

@British_Airways Requested travel voucher on 18 December 2021, booking has disappeared from "Manage my bookings" but I am still waiting for voucher to be issued. Sent DM on 1 January 2022 but have received no reply. Please can someone respond? Thanks!

[Alfred Wong 黃子雋 @AlfredTWong]

@British_Airways Someone did finally reply to my DM yesterday asking for a simple confirmation of identity, to which I replied within one minute, but then it went completely silent again. Could someone please follow up? Many thanks!

[Alfred Wong 黃子雋 @AlfredTWong]

@OpenTable Logged on for the first time today since the pandemic and found that all of my points have disappeared. Have my points expired during COVID-19 even though all restaurants were closed? Thanks!

[Alfred Wong 黃子雋 @AlfredTWong]

@Plusnet Curtis, this is from your own website, which I checked before signing up. If this does not apply, the pricing of the 18-month contract was very misleading as a price increase happened only two weeks after the line was switched over to @Plusnet.

[Alfred Wong 黃子雋 @AlfredTWong]

@Plusnet Hello. I switched to Plusnet broadband two weeks ago for an 18-month contract and today I received an email about a price increase. Is it a mistake because I thought the price was fixed during minimum term?

[Alfred Wong 黃子雋 @AlfredTWong]

@StarsSupport I have been trying to get help to unblock my frozen account. Can you check my DM? Thanks!

[Alfred Wong 黃子雋 @AlfredTWong]

@Betterhelpers Don't worry about this. Your online chat assistant has resolved this issue for me.

[Alfred Wong 黃子雋 @AlfredTWong]

@Betterhelpers Hello, is it possible to follow up on my DM? For some reason the basic booking functionality has been cancelled on my account although there are credit notes still linked to it. Thank you!

[Alfred Wong 黃子雋 @AlfredTWong]

@Ryanair How soon can I expect a reply to my DM from a few weeks ago requesting to be added to the cash refund queue?

[Alfred Wong 黃子雋 @AlfredTWong]

@Hermesparcels The tracking information has not been updated for 12 days. I understand Christmas is a busy time, but seriously this delay is unacceptable. Can you help?

[Alfred Wong 黃子雋 @AlfredTWong]

@tapairportugal Hi. I have 2 EMD vouchers. How do I use them to book flights on flytap website? I tried entering the number in the format of 047XXXXXXXXXX, but it was not accepted. Thanks for your help!