Ordered groceries worth ₹2,253 from @Doodhvale Farms (Order #17769). Ghee worth ₹1,399 was missing from a sealed, unopened package.
When I raised it, they demanded an "unboxing video" — a condition never mentioned anywhere at checkout, on the invoice, #ConsumerRights#Doodhvale
@doodhvale Running discounts and "premium quality" branding to pull in customers, but when something goes wrong, no accountability — just excuses and shifting goalposts. Feels like the sale/branding is louder than the actual service behind it.
#ConsumerRights#Doodhvale
@doodhvale Beyond the missing item — support response was slow, and when I did get a reply, they tried to shift blame onto me instead of owning the error. No accountability, no clear resolution timeline. Not the experience you'd expect from a "farm to home"
#ConsumerRights#Doodhvale
@doodhvale Here's a shorter version for a comment reply:
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Ghee worth ₹1,399 missing from a sealed order (#17769). They're now demanding an "unboxing video" — never mentioned at checkout or on the invoice. Filing a consumer complaint.
#ConsumerRights#Doodhvale
@premsahu@HDFCERGOGIC@HereByHDFCERGO@irdaindia@consumerforum_ "Disappointed to see such a big company like HDFC mistreating customers during their challenging times. Integrity and trust are the foundation of any business relationship, and actions like these erode that trust. Please address these issues responsibly and prioritize customer
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