Alison down

[Alison down @AliD37601]

#Poor customer services @DirectLine , customer services now tell me to go to ombudsman!! Surely you can investigate a complaint and come to an outcome within 8 weeks !! Original issue has been ongoing fir over 2 years

[Alison down @AliD37601]

@TUIUK You have been sent them through Dm several times , feels like an on a repeat loop with @TUIUK

[Alison down @AliD37601]

Booked a holiday with @TUIUK to skopelos for myself and young daughter, to stay at the same hotel as my friend and her daughter. The week before departure was advised that not only was my hotel moving I was being put on a different Greek island! #no complaint policy#no help

[Alison down @AliD37601]

@TUIUK Have filled in your forms but my claim has been declined I will pursue my complaint #wont give up !

[Alison down @AliD37601]

@TUIUK Having filled in their forms twice and compensation declined am disgusted! Buy a holiday have it completely changed just prior to going! Would not recommend @tui

[Alison down @AliD37601]

Advised by @TUIUK to ring them re my complaint as they do not call customers! Called number which then advices contact via after travel!!feel like going round in circles #poor service

[Alison down @AliD37601]

Advised by @TUIUK to ring them re my complaint as they do not call customers! Called number which then advices contact via after travel!!feel like going round in circles #poor service

[Alison down @AliD37601]

Booked a holiday with @TUIUK to skopelos for myself and young daughter, to stay at the same hotel as my friend and her daughter. The week before departure was advised that not only was my hotel moving I was being put on a different Greek island! #no complaint policy#no help

[Alison down @AliD37601]

@TUIUK Sent

[Alison down @AliD37601]

And now have been contacted by scammers pretending to be Tui!!

[Alison down @AliD37601]

@DirectLine have now been waiting for nearly two years for DGL legal services to resolve a property matter ! Despite making a complaint still awaiting a response # poor service

[Alison down @AliD37601]

@BrixhamCPE Go Eddie! #oneofourown